Application Guide

How to Apply for Senior Partner Success Manager, Western US

at Via Transporation

🏢 About Via Transporation

Via is revolutionizing public transportation by partnering with cities and agencies to deploy on-demand, dynamic transit systems that reduce congestion and emissions. Their software platform powers over 500 deployments globally, making them a leader in Mobility-as-a-Service (MaaS). Working here means directly shaping the future of urban mobility, with a mission-driven culture that values innovation and impact.

About This Role

As the Senior Partner Success Manager for the Western US, you'll own the end-to-end relationship with key city and transit agency partners, ensuring they maximize the value of Via's technology. You'll translate partner goals into revenue growth, lead data-driven performance reviews, and negotiate multi-year contract expansions. This role is critical to Via's expansion in the region, directly influencing how millions of people access efficient, sustainable transit.

💡 A Day in the Life

Start your day reviewing performance dashboards for 3-4 partner cities, then jump on a video call with a transit agency director to discuss monthly KPIs. Midday, you'll analyze ridership data to identify a route optimization opportunity, and draft a proposal for a contract expansion. The afternoon involves a negotiation prep session with Via's legal team for an upcoming renewal, followed by a virtual happy hour with your regional partner success team.

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🎯 Who Via Transporation Is Looking For

  • A seasoned client-facing professional with 7+ years in consulting, customer success, or high-growth tech, who has independently managed C-level relationships at cities or large agencies.
  • Data-savvy and quantitative, able to analyze complex service performance data (e.g., ridership, cost per trip, wait times) and turn insights into strategic recommendations for partners.
  • An entrepreneurial diplomat who thrives in politically sensitive environments, building trust with diverse stakeholders (mayors, transit directors, community advocates) while driving revenue growth.
  • A self-starter who can juggle multiple partner accounts across the Western US, proactively identifying expansion opportunities and leading contract negotiations without heavy oversight.

📝 Tips for Applying to Via Transporation

1

Quantify your impact: In your resume, use specific metrics from past partnerships—e.g., 'Increased contract value by 30% through upsells' or 'Reduced churn by 15% via data-driven performance reviews.'

2

Show public sector savvy: Via works extensively with government clients. Highlight any experience with RFPs, public funding, or navigating municipal bureaucracy.

3

Tailor your cover letter to Via's mission: Mention your passion for sustainable transportation and how your work aligns with Via's goal of reducing car dependency.

4

Prepare a case study: In the interview, be ready to walk through a time you turned complex data into a strategic decision that improved outcomes for a client.

5

Research Via's Western US partners: Name-drop specific cities or agencies (e.g., LA Metro, Denver RTD) in your application to show genuine interest and local knowledge.

✉️ What to Emphasize in Your Cover Letter

['Your experience managing senior stakeholder relationships in complex, multi-stakeholder environments (especially with government entities).', 'Your ability to use data to drive strategic decisions and revenue growth, with concrete examples.', "Your alignment with Via's mission to make transportation efficient, affordable, and sustainable.", 'Your entrepreneurial mindset and comfort with ambiguity, as this role requires independent initiative.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Review Via's case studies on their website, especially those involving Western US cities (e.g., Los Angeles, Seattle, Denver). Understand the specific challenges each partner faced.
  • → Read recent news about Via's partnerships and expansions in the Western US, including any press releases or industry articles.
  • → Familiarize yourself with Via's competitors (e.g., Moovit, TransLoc, RideCo) and how Via differentiates itself in the public transit market.
  • → Understand the regulatory and funding landscape for public transit in the US, especially federal and state programs that impact Via's partners.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you approach a partner who is dissatisfied with service performance metrics? Walk us through your process.
2 Describe a time you used data to influence a client's strategic decision. What was the outcome?
3 Tell us about your experience negotiating a multi-year contract. How did you balance partner needs with revenue goals?
4 How do you build trust with politically appointed officials? Give an example from your past.
5 If you were to expand Via's partnership with a Western US city, what steps would you take to identify new opportunities?
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⚠️ Common Mistakes to Avoid

  • Being too salesy without demonstrating genuine interest in public sector challenges. This role is about partnership, not just selling software.
  • Ignoring the data aspect. Candidates who can't discuss how they've used analytics to drive decisions will seem unprepared.
  • Failing to show autonomy. Via is remote and fast-paced; emphasizing your need for hand-holding or structure can be a red flag.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Via Transporation!

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