Senior Customer Success Manager

• Build strategic relationships with key customer stakeholders to drive adoption, mitigate risk, and ensure retention.
• Generate leads for the sales team and identify opportunities for platform expansion.
• Facilitate training and conduct meetings to demonstrate customer ROI.

By ensuring customers achieve their desired outcomes with Workiva's platform, this role helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny, ultimately contributing to a more transparent and accountable business environment.

• 4+ years of related experience and a Bachelor’s degree (advanced degree may substitute).
• Experience in customer success, strategic account management, or B2B sales.
• Strong organizational skills and ability to multitask under pressure.
• Self-motivated with a track record of solving technical problems.

Salary range in the US: $74,000 - $118,000. Discretionary annual bonus, Restricted Stock Units, 401(k) match, comprehensive benefits package.

Workiva provides an AI-powered platform that unifies finance, risk, and sustainability on a single secure foundation, helping complex organizations bring confidence, control, and a competitive edge to their operations.