Application Guide

How to Apply for Senior Account Manager (f/m/x) - remote

at refurbed

🏢 About refurbed

refurbed is a fast-growing Austrian marketplace for refurbished electronics, on a mission to make sustainable consumption mainstream. By extending the lifecycle of devices, they save CO2 and reduce e-waste, offering a unique blend of environmental impact and business growth. Working here means joining a passionate, international team that values ownership, innovation, and a hands-on mentality.

About This Role

As Senior Account Manager, you'll own a portfolio of seller accounts, driving their growth across multiple countries and categories. You'll be the trusted advisor for sellers while representing refurbed's strategic interests, using data to identify growth levers and collaborating cross-functionally to implement improvements. This role is key to scaling the marketplace and maximizing seller success.

💡 A Day in the Life

You'll start your day by reviewing seller performance dashboards, identifying accounts that need attention. Mornings often involve calls with sellers in Germany and Austria to discuss growth plans, negotiate terms, or troubleshoot issues. Afternoons are for collaborating with internal teams (e.g., product, marketing) on initiatives like category expansions or process improvements, followed by analyzing data to prepare strategic recommendations for your portfolio.

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Interview Prep

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🎯 Who refurbed Is Looking For

  • Has 5+ years of account management experience, ideally in a marketplace or e-commerce environment, with a track record of growing accounts and hitting revenue targets.
  • Fluent in German and English at a C-level negotiation level, able to build trust and influence senior stakeholders in both languages.
  • Possesses an entrepreneurial, hands-on mindset—comfortable diving into data, running operational projects, and proactively finding solutions without waiting for direction.
  • Tech and AI-first: actively uses tools and data analytics to drive decisions, and is excited about leveraging AI to improve processes and seller performance.

📝 Tips for Applying to refurbed

1

Tailor your CV to highlight account growth metrics (e.g., % revenue increase, expansion into new categories) and marketplace experience—refurbed values data-driven results.

2

In your cover letter, show you understand refurbed's mission: mention how you've helped partners achieve sustainability goals or how you align with their circular economy vision.

3

Demonstrate German proficiency by writing part of your application in German, or include a note about your fluency level and negotiation experience.

4

Prepare a specific example of a project where you used data to identify a growth lever and implemented it—refurbed loves hands-on, analytical problem solvers.

5

Research refurbed's current seller base and recent expansions (e.g., new countries) to show you've done your homework in interviews.

✉️ What to Emphasize in Your Cover Letter

['Emphasize your experience managing and growing seller accounts in a marketplace, with concrete results (e.g., revenue growth, improved seller satisfaction).', 'Highlight your bilingual negotiation skills and ability to act as a bridge between sellers and internal teams.', 'Show your entrepreneurial mindset: mention a time you took ownership of a project, drove change, or solved a complex problem independently.', "Express genuine passion for sustainability and refurbished tech—connect your personal values to refurbed's mission."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand refurbed's business model: how they source, refurbish, and sell devices, and their key categories (smartphones, laptops, etc.).
  • → Read recent news about refurbed's expansion into new EU markets and partnerships—this shows you're aware of their growth trajectory.
  • → Familiarize yourself with their seller onboarding process and any tools they provide (e.g., analytics dashboards) to understand how you'll support accounts.
  • → Check their sustainability impact reports or blog to grasp their environmental metrics and how sellers contribute to CO2 savings.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How you would approach growing a stagnant seller account—walk through your process from analysis to action.
2 An example of a difficult negotiation with a seller and how you balanced their needs with company goals.
3 How you use data and AI tools to improve account performance—be ready to discuss specific tools or methods.
4 Your experience with cross-functional collaboration (e.g., with product, marketing, or logistics teams) to drive seller success.
5 How you stay updated on marketplace trends, especially in refurbished electronics, and how that informs your account strategy.
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⚠️ Common Mistakes to Avoid

  • Don't focus only on sales without mentioning relationship-building or operational improvements—refurbed values long-term partnerships.
  • Avoid generic statements about sustainability; instead, tie your experience directly to circular economy or refurbished goods.
  • Don't underestimate the need for German fluency—if you're not confident, practice key phrases and be honest about your level, but show willingness to improve.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to refurbed!

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