Screening & Information Specialist

• Assess needs of helpline users via phone, chat, and SMS, providing appropriate referrals for substance use, gambling, mental health, and related services.
• Engage and motivate consumers to follow through on referrals using active listening and motivational interviewing techniques.
• Gather and record data from helpline users in the database, verify insurance status, and assist in updating provider databases.
• Represent the helpline at outreach events and participate in training and mentoring new staff.

This role directly connects individuals struggling with substance use, gambling, or mental health issues to life-saving treatment and support services, promoting health equity and reducing harm in communities across multiple states.

• Three to five years of related experience (lived or professional) in substance use, recovery, problem gambling, or harm reduction, OR a bachelor's degree in psychology, social work, human services, or related field.
• Experience in information and referral services, customer service, counseling, substance use, or human services required.
• Excellent interpersonal and communication skills; good computer skills and ability to use online systems and databases.
• Certified Resource Specialist (Inform USA) preferred or willingness to obtain within one year; fluency in a language other than English is a plus.

Competitive salaries, health insurance, retirement plan, flexible summer hours, vacation starting at 4 weeks, 13 paid holidays plus office closure during the last week of December. Starting hourly pay rate is $23-$25 per hour (equivalent to $47,840-$52,000 annually for full-time).

Health Resources in Action (HRiA) is a non-profit public health organization that works to improve and reimagine public health by advancing health and racial equity through policy and systems change, collaboration, and innovation.