Partner Success Manager, Western US

• Own the success of transportation systems in partner cities, serving as primary point of contact for executive city and agency leadership.
• Build deep, long-term relationships with partners, identifying pain points and opportunities for service growth.
• Analyze service performance data to deliver actionable recommendations that improve quality, efficiency, and growth.
• Negotiate complex, multi-year contract renewals and service expansions to increase revenue.

This role directly improves public transportation systems, increasing access to jobs, healthcare, and education for communities, while reducing environmental impact through efficient transit networks.

• 4+ years of relevant experience in a client-facing role (consulting, customer success, or high-growth tech).
• Quantitatively inclined and data savvy; able to draw insights from complex data sets.
• Entrepreneurial relationship builder who stays calm in politically sensitive situations.
• Self-starter with a growth mentality; thrives in fast-paced environments.

Base Salary Range: $85,000 - $110,000. Benefits include free medical plans and 401K matching. Equity and variable pay may also apply.

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education, transforming antiquated transit into smart, data-driven digital networks.