Application Guide

How to Apply for Partner Success Manager, Western US

at Via Transporation

🏢 About Via Transporation

Via Transportation is at the forefront of transforming public transit with cutting-edge software that makes systems more efficient, affordable, and sustainable. Working here means joining a mission-driven team that partners with cities to reimagine mobility, offering a unique blend of tech innovation and real-world impact.

About This Role

As Partner Success Manager for the Western US, you'll own the relationship with city and agency leaders, ensuring their transportation systems thrive. Your work directly shapes public transit in major cities, driving service improvements, contract renewals, and revenue growth through data-driven insights.

💡 A Day in the Life

Your day might start with a data review of a partner city's service performance, followed by a call with a city transportation director to discuss optimization strategies. Afternoon could involve preparing a quarterly business review presentation, then a virtual meeting with internal product and operations teams to align on partner needs. You'll also carve out time for relationship-building check-ins and contract renewal planning.

🚀 Application Tools

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Interview Prep

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🎯 Who Via Transporation Is Looking For

  • A client-facing veteran with 4+ years in consulting, customer success, or high-growth tech, who has managed executive relationships in the public sector or similar complex environments.
  • Data-savvy and quantitatively inclined, comfortable analyzing performance metrics to spot trends and craft actionable recommendations for city partners.
  • An entrepreneurial relationship builder who thrives in high-stakes negotiations, staying calm under pressure while fostering long-term trust.
  • A self-starter with a growth mindset who collaborates well across internal teams and adapts quickly to the fast-paced, remote startup culture.

📝 Tips for Applying to Via Transporation

1

Tailor your resume to highlight quantifiable achievements in client retention, revenue growth, or contract negotiations—use numbers like 'increased contract value by 20%' or 'managed 10+ municipal accounts'.

2

In your cover letter, mention specific Via projects or city partnerships you admire (e.g., Via's work with LA Metro or Arlington) to show genuine interest.

3

Demonstrate your data skills by including a brief example of how you used analytics to drive a client decision or improve service outcomes.

4

Showcase your ability to navigate government or public sector clients—mention any experience with RFPs, city councils, or multi-stakeholder negotiations.

5

Prepare to discuss a time you managed a difficult client relationship or turned around a struggling partnership, as this role requires resilience and diplomacy.

✉️ What to Emphasize in Your Cover Letter

['Emphasize your experience building deep, executive-level relationships in complex environments, especially with city or government stakeholders.', 'Highlight your data-driven approach to problem-solving, with a concrete example of how you used metrics to improve client satisfaction or revenue.', "Convey your passion for public transit and sustainability, aligning with Via's mission to transform urban mobility.", 'Stress your negotiation skills and track record of closing multi-year contracts or expansions, as this role directly impacts revenue.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read Via's case studies on city partnerships (e.g., Los Angeles, Arlington, or Berlin) to understand their impact and approach.
  • → Review recent news articles about Via's expansions or new contracts, especially in the Western US region.
  • → Familiarize yourself with the challenges facing public transit agencies post-pandemic, such as ridership recovery and equity.
  • → Check Via's blog or press releases for insights into their technology (e.g., dynamic routing, microtransit) and company values.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you analyzed complex data to influence a client's strategic decision. What tools did you use?
2 How would you approach a city partner resistant to service changes despite clear performance data?
3 Walk us through how you'd negotiate a contract renewal with a city facing budget constraints.
4 Tell us about a time you managed multiple high-stakes relationships simultaneously. How did you prioritize?
5 Given Via's remote culture, how do you stay self-motivated and collaborate effectively with cross-functional teams?
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⚠️ Common Mistakes to Avoid

  • Don't focus solely on tech or product features—this role is about relationships and outcomes, not selling software.
  • Avoid vague language like 'I'm a people person' without concrete examples of client success or negotiation wins.
  • Don't neglect to show data proficiency—failing to mention analytics or metrics can make you seem less qualified.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Via Transporation!

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