Application Guide

How to Apply for Partner Success Manager, Western US

at Via Transporation

🏢 About Via Transporation

Via is a global leader in transportation technology, partnering with hundreds of cities and transit agencies to modernize public transit through innovative software and data-driven solutions. Working here means being at the forefront of making transportation more efficient, accessible, and sustainable, with a mission-driven culture that values collaboration and impact.

About This Role

As a Partner Success Manager, you'll be the primary relationship owner for transit agency partners in the Western US, ensuring they achieve their goals and see tangible value from Via's platform. This role is critical to Via's success, as you'll drive renewals, expansions, and long-term partnerships that directly impact communities' access to jobs, healthcare, and education.

💡 A Day in the Life

A typical day might involve morning check-ins with partner agencies via video call to discuss performance metrics and address any issues, followed by analyzing ridership data to prepare for a quarterly business review. Afternoons could be spent collaborating with internal teams (product, operations) to advocate for partner needs and developing strategic plans for upcoming renewals or expansions, with occasional travel to partner cities for in-person meetings.

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🎯 Who Via Transporation Is Looking For

  • Experience in client success, account management, or consulting within the public sector, transit, or mobility industry.
  • Strong ability to build relationships with executive-level stakeholders in government or transit agencies.
  • Strategic thinker who can translate partner needs into commercial opportunities and drive renewals/expansions.
  • Excellent communicator and presenter, comfortable with data-driven storytelling and navigating complex stakeholder environments.

📝 Tips for Applying to Via Transporation

1

Highlight any experience with public sector or government clients, even if not in transit, and emphasize your ability to navigate bureaucracy and build consensus.

2

Quantify your achievements in past roles, such as 'increased renewal rate by 20%' or 'expanded contract value by 30%' to demonstrate commercial impact.

3

Research Via's specific technology and case studies (e.g., partnerships with cities like Arlington, TX or Jersey City) and mention them in your application to show genuine interest.

4

Tailor your resume to emphasize soft skills like empathy, relationship-building, and problem-solving, as these are crucial for partner success.

5

In your cover letter, explicitly connect your personal values to Via's mission of making public transit equitable and sustainable.

✉️ What to Emphasize in Your Cover Letter

["Your passion for public transportation and how it impacts communities, aligning with Via's mission.", 'Your experience managing complex partnerships and driving successful commercial outcomes (renewals, expansions).', 'Your ability to act as a trusted advisor to executive-level stakeholders, especially in government or transit agencies.', "Your familiarity with Via's platform or similar transit technology, and your ideas for how you'd drive success for partners."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Review Via's website, especially their 'Impact Stories' and case studies, to understand how they measure success for partners.
  • → Look into Via's recent news and press releases for any new partnerships or product launches, particularly in the Western US.
  • → Research the specific challenges facing public transit agencies today (e.g., ridership recovery, equity, sustainability) and how Via addresses them.
  • → Check Via's LinkedIn page and employee reviews on Glassdoor to understand company culture and values.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you approach building a relationship with a new transit agency partner who is skeptical about technology?
2 Describe a time you turned around an at-risk client relationship. What steps did you take?
3 How do you prioritize multiple partners with competing needs? Give an example.
4 How would you use data to demonstrate the value of Via's platform to a partner?
5 What do you know about Via's partnerships in the Western US, and how would you expand them?
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⚠️ Common Mistakes to Avoid

  • Don't focus only on sales metrics; this role is about partnership and long-term success, not just closing deals.
  • Avoid generic answers about 'passion for transportation' without demonstrating specific knowledge of Via's technology or impact.
  • Don't underestimate the importance of government relations; be prepared to discuss how you handle public sector stakeholders and procurement cycles.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Via Transporation!

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