Manager, NAMI HelpLine Clinical Support

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation’s leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy. The NAMI HelpLine is a free, nationwide peer-support service providing information, resource referrals, and support to people living with mental illness and their family members and caregivers. The Manager of HelpLine Clinical Support provides clinically-based technical assistance to the HelpLine, serving as a subject matter expert in the areas of mental illness, diagnosis, treatment options, supports and services, to complement the orientation and training of all HelpLine staff and volunteers and ensure the highest quality support and service on HelpLine. This role will work a fixed schedule from 12pm-8pm ET. This position is remote and works a fixed schedule, Monday – Friday from 12pm – 8 pm ET. Salary Range: $70,000 - $75,000 ESSENTIAL DUTIES AND RESPONSIBILITIES: Serves as a key member of the HelpLine team and provides clinical subject matter expertise and oversight to support and advance the success of the HelpLine service program Functions as a clinical subject matter expert and works closely with HelpLine staff to ensure volunteer training, coaching, and ongoing learning efforts are clinically sound, consistent with best practices, and advance recovery. Provides clinical consultation and otherwise assists HelpLine staff and Specialists with challenging, complex, high-risk, or imminent risk-related HelpLine connections and initiating high-risk and emergency response protocols, as needed. Supports the NAMI HelpLine internship program by providing supervision, evaluation, and recommendations to Master level interns that require supervision by a licensed mental health professional and undergraduate interns as needed. Supports volunteers during their shifts by offering information, guidance, and active coaching, as needed. Assists in the development and implementation of project plans for NAMI HelpLine initiatives, as needed Other duties as assigned. MINIMUM QUALIFICATIONS: 2 years+ experience supporting the needs of clients living with mental health conditions and familiarity with standard treatment services available Licensed Clinical Social Worker preferred. Experience providing supervision, evaluation, and recommendations to Master and Bachelor-level interns that require supervision by a licensed mental health professional; experience supporting a master-level internship program preferred. Knowledgeable in the areas of mental illness, treatment, and support services Ability to work collaboratively within a fast-paced, team environment and across functions/departments to provide clinical oversight, support volunteer development, and implement initiatives Excellent verbal, written, listening communication skills and public speaking skills Strong verbal and interpersonal skills: skilled at enriching relationships while achieving results Experience working in emotionally challenging situations with people who may be in distress Strong problem-solving skills, patience, and resourcefulness in all interactions Strong working knowledge of Microsoft Office Suite and cloud-based technologies, including telecommunications, applications, storage, networks and other tools/resources. Spanish language proficiency highly desired Must pass background check NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation’s leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy. The NAMI HelpLine is a free, nationwide peer-support service providing information, resource referrals, and support to people living with mental illness and their family members and caregivers. The Manager of HelpLine Clinical Support provides clinically-based technical assistance to the HelpLine, serving as a subject matter expert in the areas of mental illness, diagnosis, treatment options, supports and services, to complement the orientation and training of all HelpLine staff and volunteers and ensure the highest quality support and service on HelpLine. This role will work a fixed schedule from 12pm-8pm ET. This position is remote and works a fixed schedule, Monday – Friday from 12pm – 8 pm ET. Salary Range: $70,000 - $75,000 ESSENTIAL DUTIES AND RESPONSIBILITIES: Serves as a key member of the HelpLine team and provides clinical subject matter expertise and oversight to support and advance the success of the HelpLine service program Functions as a clinical subject matter expert and works closely with HelpLine staff to ensure volunteer training, coaching, and ongoing learning efforts are clinically sound, consistent with best practices, and advance recovery. Provides clinical consultation and otherwise assists HelpLine staff and Specialists with challenging, complex, high-risk, or imminent risk-related HelpLine connections and initiating high-risk and emergency response protocols, as needed. Supports the NAMI HelpLine internship program by providing supervision, evaluation, and recommendations to Master level interns that require supervision by a licensed mental health professional and undergraduate interns as needed. Supports volunteers during their shifts by offering information, guidance, and active coaching, as needed. Assists in the development and implementation of project plans for NAMI HelpLine initiatives, as needed Other duties as assigned. MINIMUM QUALIFICATIONS: 2 years+ experience supporting the needs of clients living with mental health conditions and familiarity with standard treatment services available Licensed Clinical Social Worker preferred. Experience providing supervision, evaluation, and recommendations to Master and Bachelor-level interns that require supervision by a licensed mental health professional; experience supporting a master-level internship program preferred. Knowledgeable in the areas of mental illness, treatment, and support services Ability to work collaboratively within a fast-paced, team environment and across functions/departments to provide clinical oversight, support volunteer development, and implement initiatives Excellent verbal, written, listening communication skills and public speaking skills Strong verbal and interpersonal skills: skilled at enriching relationships while achieving results Experience working in emotionally challenging situations with people who may be in distress Strong problem-solving skills, patience, and resourcefulness in all interactions Strong working knowledge of Microsoft Office Suite and cloud-based technologies, including telecommunications, applications, storage, networks and other tools/resources. Spanish language proficiency highly desired Must pass background check NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.