Application Guide
How to Apply for Senior ERP Support Manager
at Sylogist
🏢 About Sylogist
Sylogist is a leading public sector ERP software provider, serving government, education, and non-profit organizations. With a mission to empower public service organizations, Sylogist offers a collaborative remote culture and the opportunity to work on meaningful projects that directly impact communities.
About This Role
As Senior ERP Support Manager, you will lead a team of support professionals across multiple product lines, ensuring timely resolution of complex ERP and accounting issues. Your leadership will directly influence customer satisfaction and product quality by bridging support with product and development teams.
💡 A Day in the Life
Your day starts by reviewing team metrics and SLA dashboards, then jumping into a few escalated customer tickets to guide troubleshooting. You'll have a 1:1 with a support lead to discuss coaching needs, followed by a cross-functional meeting with product and development to prioritize bug fixes. The afternoon involves process improvement work, such as updating knowledge base articles or refining escalation workflows.
🚀 Application Tools
🎯 Who Sylogist Is Looking For
- A proven leader with 3+ years managing support teams, including other managers, preferably in a SaaS or ERP environment.
- Deep expertise in Microsoft Dynamics 365 Business Central or NAV, with hands-on ability to troubleshoot complex ERP issues.
- Solid understanding of accounting principles (e.g., general ledger, accounts payable/receivable) to guide financial process troubleshooting.
- Customer-centric mindset with experience as an escalation point, jumping into tickets and customer calls to resolve high-stakes issues.
📝 Tips for Applying to Sylogist
Highlight specific examples of reducing ticket resolution times or improving SLA adherence in your previous roles.
Mention any experience with Dynamics 365 Business Central or NAV explicitly, including certifications or training.
Demonstrate cross-functional collaboration by detailing how you worked with product/development teams to resolve systemic issues.
Use metrics: quantify team size, ticket volumes, and improvements achieved under your leadership.
Tailor your resume to emphasize accounting knowledge—list relevant coursework, certifications (e.g., CPA, CMA), or financial software experience.
✉️ What to Emphasize in Your Cover Letter
['Passion for leading support teams and fostering a customer-centric culture.', 'Your hands-on experience with Dynamics 365 Business Central/NAV and ERP troubleshooting.', 'Ability to partner with cross-functional teams (Product, Dev, CS) to improve product quality.', 'Understanding of public sector or non-profit accounting nuances, if applicable.']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Explore Sylogist's product suite (e.g., SylogistMission, SylogistEd) to understand the specific ERP modules they support.
- → Read recent news or press releases about Sylogist's growth, acquisitions, or customer wins.
- → Review their blog or case studies to see how they serve public sector clients.
- → Check Glassdoor or LinkedIn for employee reviews to understand the company culture and leadership style.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Focusing only on technical skills without emphasizing leadership and people management experience.
- Not providing specific metrics or examples of how you improved support operations.
- Ignoring the accounting requirement—failing to mention any accounting knowledge or experience.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!