Senior ERP Support Manager

• Lead, coach, and develop support leads and professionals across multiple product lines to foster a collaborative, customer-centric team culture.
• Serve as escalation point for complex ERP and accounting-related customer issues, jumping into tickets and customer conversations to guide troubleshooting.
• Oversee support operations, improve processes, reduce ticket resolution times, and ensure SLAs are met.
• Partner cross-functionally with Product, Development, Customer Success, and Professional Services to resolve issues and improve product quality.

By leading the support team for SaaS solutions used by nonprofits, government, and education sectors, you ensure these organizations receive timely, effective support, enabling them to focus on their missions and create positive social impact.

• 3+ years of experience leading customer-facing software support teams, including managing other people leaders.
• Strong foundation in Microsoft Dynamics 365 Business Central, Dynamics NAV, or similar ERP/accounting platforms.
• Strong understanding of accounting principles and financial processes.
• Hands-on support leadership experience with ability to handle complex escalations and ERP troubleshooting.

Remote-first company, healthy work-life balance, benefits covering health, wealth, and wellness, and a meaningful impact-driven culture.