Senior Product Manager

• Provide strategic vision and leadership for complex, cross-functional customer experience initiatives, driving them from research through launch and post-launch analysis.
• Own commercial outcomes for the customer experience, connecting product roadmap to financial goals and balancing customer acquisition cost against lifetime value.
• Drive conversion optimization across the funnel, including checkout friction, search relevance, and personalization.
• Mentor junior product managers and improve delivery standards across the product practice.

By optimizing the customer experience for an e-commerce platform serving the HVAC, plumbing, and electrical trades, this role helps ensure that essential supplies reach professionals and homeowners efficiently, supporting the backbone of building maintenance and construction.

• 7+ years of product experience, with 5+ years in a similar role on a Product/Customer Experience Team.
• 2+ years of e-commerce industry experience.
• Strong data fluency with Amplitude analytics, A/B testing, and ability to turn data into roadmap decisions.
• Proven leadership and mentorship skills, with excellent problem-solving and communication abilities.

Comprehensive benefits include medical, dental, vision, 401(k) with up to 4% match, paid vacation/sick/holidays, company-paid life insurance and long-term disability, $750 annual professional development budget, $25 monthly Grubhub credit, and more. Salary: $109,000 – $137,398 annually.