🇫🇷 Product Operations Manager (FR - Customer Facing)

You dream of a role where you sit at the intersection ofproduct, customers, and execution, ensuring that what is promised isdelivered flawlessly, understood clearly, and continuously improved.

Wait a minute.

Deep down, you’re not just looking for a job. You're looking for ahigh-ownership rolewhere your work has adirect, visible impact on customers, product quality, and retention.

This adventure gives you:

🗽Freedom- autonomy, trust, and the ability to act without micro-management🔥Ambition- working with sharp, demanding people building a premium product😍Impact- shaping how thousands of users experience personal growth every day

You recognize yourself if you are:

• Pragmatic, execution-driven, and obsessed with clarity

Pragmatic, execution-driven, and obsessed with clarity

• Service-oriented, with extreme attention to detail

Service-oriented, with extreme attention to detail

• Comfortable operating cross-functionally without formal authority

Comfortable operating cross-functionally without formal authority

• Energized by ownership, not titles

Energized by ownership, not titles

• Someone who builds systems, automates friction, and fixes what others tolerate

Someone who builds systems, automates friction, and fixes what others tolerate

📍 Full-time role - remote-first, unless you live in Lisbon or Dubai.📣 French native required. English professional level.

At Paradox, we are convinced that greatness is trainable.

That’s whywe want to empower people at scale, by leveraging cutting edge technologies like AI, and crafting user experiences with outstanding aesthetics.

We do that by merging :

- Human Intelligence(coaches, peers, and mentors)

- Structured Intelligence(protocols, mental models, rituals),

- Technological Intelligence(AI personalization, feedback loops, adaptive journeys)

To create one seamless ecosystem:Paradox OS.

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We believe self-help is broken.

Most learning platforms fail : generic theories, short-term motivation, little real change.

AtParadox, we believe people deserve more

They deserve asystem that knows them, one that adapts, challenges, and grows with them throughAI personalization, lean experimentation, and deep psychological understanding.

Personal development shouldn’t just make you feel motivated for a day, it shouldchange how you think, create and live.

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At Paradox, we want to re-invent how people grow.

We do not build another course or coaching app but theOperating System for Greatness.

Founded byDavid Laroche, followed by over 2M+ people and known for his interviews with icons like Tony Parker, Mike Horn, Richard Branson, and Gad Elmaleh, Paradox aims to build something that will live beyond any individual (including its founder), for decades to come.

Our ambition is to compete with players like Mindvalley (150M EUR ARR), but with a sharper vision, grounded protocols for achievers, people who want more for their life, refusing mediocrity.

To do that, we bring together designers, tech, coaches, and filmmakers to create learning experiences that are cinematic, precise, and effective.

Wemove fast,aim high, and hold ourselves to thestandardsof Apple, Spotify, and MasterClass.No fluff, focused onmeaningful impact.

While others hide their numbers, we want to let our results speak loudly for us.

Get obsessed with transforming our clients’ lives and let those transformationsbe ourmarketing.

And that's where you come in.

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🎯Your mission is to ensure that Paradox OS is delivered, communicated, and experienced at a premium level - while continuously improving customer satisfaction.

This role replaces a traditional “Customer Success” or “Product Ops” mindset.

You are not customer support.You are not a PM.

You are theowner of product delivery, customer communications, and real user signals.

Important note:The scope is intentionally broad.

You will not do everything at once.You willsequence, systemize, automate, and eliminate.

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• Product Delivery & Customer Communication (Baseline)

Product Delivery & Customer Communication (Baseline)

• Own end-to-end delivery of all customer-facing assets:Courses, videos, lives, events, community access

Own end-to-end delivery of all customer-facing assets:

• Courses, videos, lives, events, community access

Courses, videos, lives, events, community access

• Ensure everything is:On timeClearCoherentPremium

Ensure everything is:

• On time

On time

• Clear

Clear

• Coherent

Coherent

• Premium

Premium

• Own customer-facing communication and Paradox OS Community

Own customer-facing communication and Paradox OS Community

• Act as thefinal quality gate before anything reaches users

Act as thefinal quality gate before anything reaches users

Outcome:No delivery chaos. Clear communication.

• Product-led Growth

Product-led Growth

• Collect and structure user feedback from: Community / Calls / Surveys

Collect and structure user feedback from: Community / Calls / Surveys

• Segment insights by: Cohort / User Profile / Maturity level

Segment insights by: Cohort / User Profile / Maturity level

• Translate raw feedback into clear insights & actionable recommendations

Translate raw feedback into clear insights & actionable recommendations

• Share insights with: Product & Tech / Learning & Content / Growth teams

Share insights with: Product & Tech / Learning & Content / Growth teams

• Close the loop: Feedback → A/B test → measurement

Close the loop: Feedback → A/B test → measurement

Outcome:Product decisions grounded in reality, not assumptions.

• Product Operations & Autonomous Execution

Product Operations & Autonomous Execution

• Independently shipimprovements, such as:Onboarding flowsCommunication sequencesCalendars, rhythms, formatsFAQs, help content, challenges, rituals

Independently shipimprovements, such as:

• Onboarding flows

Onboarding flows

• Communication sequences

Communication sequences

• Calendars, rhythms, formats

Calendars, rhythms, formats

• FAQs, help content, challenges, rituals

FAQs, help content, challenges, rituals

• Coordinate editors, tech, and learning teams when needed

Coordinate editors, tech, and learning teams when needed

• Propose high-impact initiatives with clear rationale when validation is required

Propose high-impact initiatives with clear rationale when validation is required

Outcome:Continuous improvement without waiting for permission.

• Reporting & Autonomy

Reporting & Autonomy

• Reports directly to theChief of Staff

Reports directly to theChief of Staff

• High autonomy on execution

High autonomy on execution

• Clear escalation path for high-impact or structural changes

Clear escalation path for high-impact or structural changes

• Trusted to act, not just report

Trusted to act, not just report

Lead indicators

• % of assets delivered on time

% of assets delivered on time

• Participation rate in lives / challenges

Participation rate in lives / challenges

• Survey response rateVolume and quality of structured feedback

Survey response rateVolume and quality of structured feedback

• Number of customer calls conducted

Number of customer calls conducted

Lag indicators

• Renewal rate ↑

Renewal rate ↑

• NPS & qualitative sentiment ↑

NPS & qualitative sentiment ↑

• Weekly Active Learners (indirect contribution)

Weekly Active Learners (indirect contribution)

• Early retention signals

Early retention signals

• Volume of testimonials generated

Volume of testimonials generated

Must-have

• Strong analytical mindset

Strong analytical mindset

• Proven ability to operate autonomously in complex environments

Proven ability to operate autonomously in complex environments

• Obsession with clarity, quality, and execution

Obsession with clarity, quality, and execution

• High attention to detail

High attention to detail

• Tech-savvy and automation-oriented (Notion, AI tools, workflows)

Tech-savvy and automation-oriented (Notion, AI tools, workflows)

Personality

• Growth over ego: You are eager to learn, and receive hard feedback to grow. You let others speak and seek to understand their viewpoints.

Growth over ego: You are eager to learn, and receive hard feedback to grow. You let others speak and seek to understand their viewpoints.

• Comfortable with direct feedback

Comfortable with direct feedback

• Service-oriented

Service-oriented

• Desire to create “wow” experiences

Desire to create “wow” experiences

Experience

• B2C tech-startup and/or tech customer-facing role desirable

B2C tech-startup and/or tech customer-facing role desirable

Languages

• French: native

French: native

• English: professional level

English: professional level

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This role sits where friction lives.

You will see problems before others do.You will fix things others ignore.You will operate without perfect clarity.

❌ If you need rigid instructions → wrong place❌ If you prefer reporting over execution → wrong role❌ If you avoid accountability → wrong fit

This is not a 9-to-5 role, we move fast and work hard.

For the wrong person: frustrating.For the right person: deeply meaningful.

This is a great opportunity to learn and grow on many topics and skills, and have a real impact.

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You will play a crucial role in the development of a company whose content and products are enjoyed by millions of people. Currently, our videos have been viewed over 100 million times.

You’ll live first-hand the 0-to-1 of Paradox OS, the future of personal development. While being a key part of its success.

• 🏅Being surrounded by A-players who strive to perform whilst being in a good mood

🏅Being surrounded by A-players who strive to perform whilst being in a good mood

• 🏋️‍♀️No corporate bullshit

🏋️‍♀️No corporate bullshit

• ⚡️Real ownership and responsibility

⚡️Real ownership and responsibility

• 🦄Playing a crucial role in the development of a product used by tens of thousands

🦄Playing a crucial role in the development of a product used by tens of thousands

• 🤩Direct impact on people’s lives, waking up in the morning feeling like you are making a difference is something!

🤩Direct impact on people’s lives, waking up in the morning feeling like you are making a difference is something!

• ❤️ Possibility to take 5 paid days to contribute to our non-profit : The Paradox Foundation, dedicated to inspire and empower teenagers

❤️ Possibility to take 5 paid days to contribute to our non-profit : The Paradox Foundation, dedicated to inspire and empower teenagers

We receive messages every day from clients who have successfully lost weight, quit smoking, reached a milestone in their business, built better relationships, and made positive changes in their lives.

• 😎A company culture based on autonomy & accountability

😎A company culture based on autonomy & accountability

• 🗽Flexible working hours

🗽Flexible working hours

• 🌎A remote culture from day one with the freedom to work from wherever you want

🌎A remote culture from day one with the freedom to work from wherever you want

• 🏤Magnificent office in Dubai, Paris, Lisbon - it feels like home :)

🏤Magnificent office in Dubai, Paris, Lisbon - it feels like home :)

• 🧍‍♀️Standing desks paid by the company if you live far from our offices

🧍‍♀️Standing desks paid by the company if you live far from our offices

• 💻Work on Mac, for us it counts :)

💻Work on Mac, for us it counts :)

• 🏀350€ per year paid by the company to take care of yourself ( for your gym, or dance class or whatever make you feel great)

🏀350€ per year paid by the company to take care of yourself ( for your gym, or dance class or whatever make you feel great)

• 📚150€ of books or education - At Paradox, we are learner lovers and we want to support you in that

📚150€ of books or education - At Paradox, we are learner lovers and we want to support you in that

• 🔥6 1:1coachings - A Paradox Coach supporting you on anything personal or professional, we want you to live your best life

🔥6 1:1coachings - A Paradox Coach supporting you on anything personal or professional, we want you to live your best life

• ✈️Annual team building / Team retreats to get together - you receive your plane ticket to join us by the pool and have a good time together, or brainstorm the next crazy challenge

✈️Annual team building / Team retreats to get together - you receive your plane ticket to join us by the pool and have a good time together, or brainstorm the next crazy challenge

those benefits are only for full-time employees

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⚠️ To complete the recruitment process,each candidate must organize calls with his or her previous managers. If you are not comfortable with this : do not apply⚠️

If all this sounds good to you, come and write the next chapter with us🚀🚀🚀🚀

That job description resonated with you?

Here is your tailor made hiring process

📃 A 6 to 8 minutesapplication survey (with a short video assignment)

💻 A 30mn video callto deep dive into your career path and ambitions

💻 A 1h video callto discuss how you'd fit into Paradox’s Product team

💻 A 1h culture-fit video callto assess alignment with our values and mindset

💼 Reference checkto understand how you operate across environments and help set you up for a smooth onboarding

🫵🚀 Welcome aboard!

About our hiring process

Our recruitment process is tailored to do our best to avoid that you or us realize that we’re not a perfect fit. Every step serves a purpose and will allow us to get to know you better as much as it’ll help you understand more where you’ll be stepping in.

We also want you to have time to ask all of your questions regarding the mission, the long-term vision of your team and the company, our values, with the relevant interlocutor in front of you.

If you believe what we believe: that learning should feel cinematic, alive, and transformative, this isn’t a career move.

It’s your next masterpiece.

Welcome toParadox.

Let’s build the Operating System for Greatness.