Application Guide
How to Apply for Central Intake Admissions Specialist
at Otterbein
🏢 About Otterbein
Otterbein is a faith-based, nonprofit organization with over 100 years of service in senior living, offering a supportive culture that values compassion, innovation, and community. Employees enjoy a mission-driven environment with opportunities for growth and meaningful work.
About This Role
As a Central Intake Admissions Specialist, you'll be the first point of contact for referrals, managing the entire admissions process from initial inquiry to move-in. Your work directly impacts census growth and resident satisfaction, making you a crucial link between the organization and the community.
💡 A Day in the Life
Your day starts by checking for new referrals in the CRM, prioritizing by urgency and payer source. You'll spend time on the phone with referral sources, hospitals, and families, coordinating clinical and financial evaluations. Afternoons involve data entry, obtaining authorizations, and updating internal teams to ensure a smooth admission process.
🚀 Application Tools
🎯 Who Otterbein Is Looking For
- Has experience in healthcare admissions, preferably in long-term care, and understands the urgency of timely referrals.
- Possesses strong knowledge of payer sources (Medicare, Medicaid, Managed Care) and can quickly assess financial viability.
- Is tech-savvy with EMR and CRM systems, able to manage data entry and documentation efficiently.
- Exhibits excellent communication and relationship-building skills to maintain referral source partnerships.
📝 Tips for Applying to Otterbein
Highlight any experience with CRM systems (e.g., Salesforce, MatrixCare) in your resume, as Otterbein likely uses these for tracking.
Emphasize your knowledge of long-term care payer sources and give examples of how you've navigated authorizations.
Tailor your cover letter to mention Otterbein's mission and how your values align with their faith-based, nonprofit approach.
Use quantifiable achievements in your resume, such as 'managed 50+ referrals per week with a 90% conversion rate.'
Check Otterbein's website for specific software they use (e.g., PointClickCare) and mention familiarity in your application.
✉️ What to Emphasize in Your Cover Letter
['Your ability to manage the entire admissions process with urgency and attention to detail.', 'Experience with payer sources and financial assessments for long-term care.', 'Strong relationship management skills with referral sources and internal teams.', "Alignment with Otterbein's mission of serving seniors with compassion and integrity."]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Review Otterbein's history and mission statement to understand their faith-based, nonprofit values.
- → Look at their current services and locations to understand the scope of their senior living continuum.
- → Check for recent news or awards, such as 'Best Places to Work' or quality ratings, to mention in interviews.
- → Explore their career page for any specific initiatives or values they highlight for the admissions team.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Submitting a generic cover letter that doesn't mention Otterbein or the specific role.
- Failing to demonstrate knowledge of payer sources or the urgency required in admissions.
- Overlooking the importance of relationship management with referral sources, focusing only on administrative tasks.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!