Microsoft Dynamics 365 Service Operations Solution Architect

• Lead client engagements through requirements discovery, solution design, process architecture, integrations, and system implementation across D365 Field Service, Customer Service, Contact Center, and Project Operations.
• Design and oversee configuration of Field Service work order lifecycle, schedule board, resource scheduling, agreements, customer assets, and mobile experience.
• Architect Copilot and AI agent capabilities across the service stack, including agent-assisted scheduling, case management, and knowledge management.
• Support new business pursuits through discovery, solution demonstrations, proposals, and estimates.

This role enables organizations in heavy equipment, energy, manufacturing, and engineering to optimize their service operations, reducing downtime and improving efficiency, which contributes to sustainable resource use and operational excellence.

• 7+ years of experience with Dynamics 365 solution delivery across Customer Engagement and Field Service, including end-to-end implementations in a solution design or architect role.
• Deep expertise in Dynamics 365 Field Service: work order management, scheduling, Resource Scheduling Optimization, agreements, customer assets, inventory, and mobile application.
• Experience with Azure DevOps (ADO) to capture and track solution scope work items.
• Current Microsoft role-based certification such as retired Field Service Functional Consultant Associate (MB-240) or Architect (PL-600), Agentic AI Business Solutions Architect (AB-100) or Dynamics 365 Contact Center AI Engineer Associate (AB-250).

• Remote when not traveling to customer sites
• Unlimited PTO
• Companywide time off at the end of the year
• Full health benefits, vision, and dental
• 401K