Technical Support Specialist

• Serve as primary point of contact for LifeCycle laptop/PC replacements, ensuring timely migration of software and full functionality.
• Provide technical support via phone, email, chat, remote connection, or in-person, resolving hardware/software/connectivity issues.
• Install, configure, and troubleshoot desktops, laptops, and approved software; coach end users on equipment usage.
• Document work in service management tools, escalate unresolved issues, and follow up to ensure resolution.

This role directly supports the Y-12 National Security Complex, which provides enriched uranium for national security and nuclear nonproliferation, contributing to global nuclear security and safety.

• Associate degree with experience or high school diploma with 1-4 years of experience; or Bachelor's degree with 1 year of experience.
• Experience troubleshooting hardware/software, imaging with SCCM, and software installations (in-person and remote).
• Proficiency with Active Directory, Office 365, Exchange Administration, and ServiceNow incident management.
• Strong customer service, communication, and time management skills; ability to work in a fast-paced environment.

Competitive salary, Medical, Dental and Vision Insurance (HSA & PPO options), Paid Time Off (PTO), Paid Holidays, Life Insurance, and matching 401(k) Retirement Plan.