Customer Success Manager

• Manage a portfolio of strategic accounts, driving customer retention and value realization.
• Serve as a Feathr product expert and strategic adviser, guiding nonprofits to maximize their marketing impact.
• Own the end-to-end renewal process, including contract management and expansion.
• Lead customer business reviews to highlight value and uncover growth opportunities.

By empowering nonprofits with digital marketing expertise and platform guidance, this role helps organizations build community connections and grow their impact more effectively.

• 3+ years of experience in Customer Success or B2B SaaS Account Management.
• 2+ years developing or managing digital marketing campaigns.
• Nonprofit or association industry experience strongly preferred.
• Strong communication, strategic vision, and organizational skills.

Fully remote, health/dental/vision insurance, paid vacation/sick/holidays, professional development budget, home office stipend, wellness reimbursement, parental leave, and team events. Compensation: $75,000 base annually, $105,000 OTE.