Customer Success Specialist, Higher Education

• Analyze customer health and adoption data across a book of business to identify trends, risks, and opportunities for scalable interventions.
• Design, implement, and optimize repeatable adoption, enablement, and risk mitigation plays delivered through one-to-many and automated approaches.
• Develop and maintain scalable adoption playbooks aligned to customer segments or verticals.
• Deliver enablement content and experiences (e.g., webinars, guides, workshops, campaigns) that support adoption at scale.

This role drives scalable customer engagement and adoption outcomes, improving retention and long-term platform value for educational institutions, thereby modernizing education and enhancing learning experiences for students.

• Ability to design and execute adoption and enablement programs intended for broad, repeatable use across many customers.
• Skilled at identifying trends, drivers, and risks across large customer populations and translating insights into action.
• Strong communication and facilitation skills to create clear, engaging content and deliver one-to-many experiences.
• 2+ years in customer success, change management, or education-related roles; Bachelor’s degree in education or related field (or equivalent experience).

Base salary range: $67,000—$79,000 CAD. Additional benefits include Wellness Subsidy, Equity Grants, Variable Incentive, flexible work arrangements, learning and growth opportunities, tuition reimbursement up to $4,000 CAD, retirement planning, paid volunteer days, and more.