Application Guide

How to Apply for IT Support Specialist

at Too Good To Go

🏢 About Too Good To Go

Too Good To Go is a mission-driven company dedicated to fighting food waste, connecting users with surplus food from local businesses. Working here means contributing to a tangible environmental impact while being part of a fast-growing, global team that values sustainability and innovation.

About This Role

As an IT Support Specialist, you'll own the technical backbone of the company, managing core tools like JumpCloud, Google Workspace, and M365. Your work directly enables global teams to operate efficiently, from onboarding new hires to securing endpoints with SentinelOne, making you a critical enabler of Too Good To Go's mission.

💡 A Day in the Life

Your day starts by checking the support queue in Youtrack, triaging tickets from global users. You might onboard a new hire in JumpCloud and Google Workspace, then troubleshoot a Slack issue for a remote team. Later, you could work on a project to automate a migration from M365 to Google Workspace, ensuring security with SentinelOne.

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🎯 Who Too Good To Go Is Looking For

  • Has hands-on experience with user management in JumpCloud, Google Workspace, or M365, and can handle identity lifecycle tasks like onboarding/offboarding.
  • Possesses strong end-user support skills, with a track record of troubleshooting hardware/software issues and providing professional, timely resolutions.
  • Is detail-oriented and adaptable, able to juggle support requests while contributing to strategic projects like SSO integrations or automated migrations.
  • Communicates fluently in English and thrives in a global, fast-paced environment where positivity and drive are valued.

📝 Tips for Applying to Too Good To Go

1

Highlight specific examples of managing user identities (e.g., bulk onboarding/offboarding) and tools like JumpCloud or SentinelOne in your resume.

2

Tailor your cover letter to mention your passion for sustainability and how your IT skills can directly support Too Good To Go's mission to reduce food waste.

3

Research Too Good To Go's tech stack (e.g., Youtrack, Slack) and mention any experience with similar tools in your application.

4

Showcase your ability to balance day-to-day support with project work by describing a time you improved an IT process while handling tickets.

5

Use the company's language: emphasize 'ownership,' 'lifecycle,' and 'governance' to align with the job description's terms.

✉️ What to Emphasize in Your Cover Letter

["Your experience with the core tools listed (JumpCloud, Google Workspace, M365, Slack, Youtrack) and how you've used them to solve problems.", 'Your ability to own support requests end-to-end, with a professional and user-focused approach.', "Your interest in Too Good To Go's mission and how your role as an IT Support Specialist contributes to reducing food waste.", "Examples of strategic projects you've worked on, such as automating processes or improving security (e.g., SSO, endpoint protection)."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand Too Good To Go's impact: read about their food waste statistics and how their app works in different markets.
  • → Familiarize yourself with their tech stack – especially JumpCloud, SentinelOne, and Youtrack – and note any certifications or experience you have.
  • → Check their blog or press releases for recent IT or security initiatives (e.g., SSO rollouts or new tool implementations).
  • → Learn about the company culture: they emphasize sustainability, collaboration, and a 'positive, adaptable' mindset – align your examples accordingly.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would handle a critical IT issue (e.g., a security incident or widespread outage) for a global team.
2 Describe your experience with user lifecycle management: how do you ensure smooth onboarding and offboarding across multiple systems?
3 How would you prioritize between urgent support tickets and longer-term projects like automating migrations?
4 Tell us about a time you improved a tool or process (e.g., automating a manual task) – what was the impact?
5 Why do you want to work at Too Good To Go, and how do you see IT support contributing to our mission?
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⚠️ Common Mistakes to Avoid

  • Don't focus only on generic IT support without connecting it to the specific tools (JumpCloud, SentinelOne) mentioned in the job description.
  • Avoid a one-size-fits-all cover letter – tailor it to Too Good To Go's mission and mention food waste or sustainability.
  • Don't neglect to mention your experience with user management or identity lifecycle, as these are key requirements.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Too Good To Go!

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