IT Service Delivery Manager

• Own end-to-end delivery performance for assigned services and products, coordinating internal teams and external suppliers against contractual commitments, service levels, and delivery plans.
• Manage delivery against supplier contracts, SLAs, and Statements of Work; monitor performance and lead governance reviews.
• Oversee Agile delivery execution, incident and request handling, and drive continuous improvement across processes and tooling.
• Coordinate delivery across multiple products, teams, and service offerings, resolving cross-team dependencies and executing governance forums.

This role ensures predictable, high-quality delivery of IT services that support Hitachi Energy's mission to advance a sustainable energy future, directly contributing to reliable and efficient energy systems.

• Master’s degree in IT, Engineering, or a related field.
• 5+ years of experience in Service Delivery Management, Service Management, Project Management or Agile Delivery roles, with 10+ years of IT experience.
• Proven experience managing external suppliers and delivery contracts.
• Strong understanding of Agile, ITSM, and Service Integration (SIAM) principles; experience with ServiceNow-based delivery and service management.

Holistic range of competitive benefits to support financial, physical, and mental wellbeing. Specific details provided during recruitment process.

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all, serving customers in the utility, industry, and infrastructure sectors.