IT Manager

• Steward the security, reliability, and effectiveness of Big Picture Learning’s technology ecosystem, including day-to-day IT operations, help desk support, and system administration.
• Research, assess, and implement technology platforms and system improvements, including the adoption of AI tools and automation, to support organizational growth and effectiveness.
• Serve as primary internal steward of BPL’s Salesforce instance, managing user setup, permissions, configuration, and data integrity.
• Develop documentation and deliver training to support staff at varying levels of technical proficiency.

By ensuring a secure, reliable, and effective technology ecosystem, the IT Manager strengthens the organizational foundation that allows Big Picture Learning to advance its mission of student-centered, real-world learning with confidence and resilience.

• 4-5 years’ experience managing organizational IT operations, including help desk support, user access management, system administration, and technology troubleshooting.
• Working knowledge of cybersecurity best practices, data protection standards, and access control protocols.
• Proficiency administering Salesforce (or comparable CRM), including user management, basic configuration, reporting support, and data integrity maintenance.
• Strong organizational and project management skills, with ability to prioritize multiple initiatives and drive projects from assessment through implementation.

Starting annual salary range: $77,920 - $84,795. Big Picture Learning is committed to fair and transparent compensation practices. Offers are determined based on relevant experience, skill transferability, and assessed readiness for the role, and are not subject to negotiation. All new hires participate in a six-month salary review that may result in an adjustment. Remote, U.S.-based position with occasional travel for annual conferences and team gatherings.

Big Picture Learning believes young people thrive when they are known, trusted, and empowered to design lives of their own choosing. For nearly three decades, they have worked alongside schools and systems to make that belief a reality through student-centered, real-world learning.