Intake Assistant

• Answer incoming calls and communicate with clients and the general public with respect, courtesy, empathy, patience, positive problem-solving, and a composed demeanor.
• Screen a heavy volume of telephone calls from individuals asking for assistance with disability-related legal issues, gathering and recording information to determine appropriate call routing or referrals.
• Act as a communication link between callers and internal teams, using clear written and verbal communication to ensure callers are connected to the appropriate unit or resource.
• Use multiple database systems simultaneously, including phone software, SharePoint, case file database, and other Microsoft applications, and stay up to date with DRC policies and procedures.

This role ensures that individuals with disabilities can access the information, resources, and legal assistance they need, serving as the first point of contact for DRC's statewide helpline and supporting the organization's mission to defend and advance the rights of people with disabilities.

• High school diploma or GED.
• 1-2 years of experience in customer service, client intake, administrative support, call center, legal services, or related work.
• Effective telephone skills, ability to handle high volume of calls, and strong phone-based customer service and active listening skills.
• Proficient in typing, written communication, grammar, and spelling; strong computer skills with office productivity software and communication platforms.

Salary range: $25.64/hr – $28.89/hr / $50,000 - $56,336 annually. Excellent benefits include 8% 401K match, health benefits (HMO options), dental, vision, basic life insurance, short-term and long-term disability insurance, flexible spending accounts, Health Reimbursement Accounts for some HMO plans, pet insurance, Employee Assistance Program, Teladoc, ample vacation, sick/self-care time, holidays (including last week in December), and Public Service Loan Forgiveness (PSLF) eligibility.

Disability Rights California (DRC) defends, advances, and strengthens the rights and opportunities of people with disabilities, working for a world where all disabled people have power and are treated with dignity and respect.