Implementation Manager (SaaS)

• Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle.
• Develop detailed implementation plans including timelines, resource allocation, and milestones to ensure smooth execution and timely delivery.
• Provide technical guidance and support during implementation, including data migration, system integrations, and platform configuration.
• Conduct live training sessions and drive platform adoption to help customers achieve their strategic goals.

This role helps transit agencies improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%, leading to better service reliability, increased ridership, and more efficient transit operations.

• 2 to 4 years of experience as an implementation manager, implementation consultant, project manager, or similar role at a SaaS company.
• Comfortable with both agile and waterfall project management methodologies.
• Technically fluent, with ability to parse GTFS feeds, validate AVL data quality, and troubleshoot integrations.
• Passionate about mobility, sustainability, or mission-oriented work with real-world impact.

Competitive salary, equity compensation, medical/dental/vision, retirement with employer match, FSA, home office setup reimbursement, monthly cell/internet reimbursement, monthly 'Be Well' stipend, flexible PTO, flexible work environment, 16 paid holidays, 12 weeks paid parental leave. US Salary Range: $109,650 - $129,000 USD; Canadian Salary Range: $152,410 – $179,310 CAD.

Swiftly is the leading transit data platform helping over 200 transit agencies in 12 countries improve service performance and passenger information, with a mission to help cities move more efficiently.