Application Guide

How to Apply for Implementation Associate UK&I

at Choco

🏢 About Choco

Choco is a fast-growing tech startup revolutionizing the restaurant supply chain by digitizing communication between suppliers and restaurants, reducing food waste and increasing sustainability. Their platform streamlines ordering and logistics, and they value ownership, collaboration, and customer impact.

About This Role

As an Implementation Associate UK&I, you'll own the entire onboarding journey for new customers, from post-sale handoff to go-live, ensuring smooth adoption of Choco's platform. Your work directly reduces food waste and improves efficiency for restaurants and suppliers, making a tangible environmental impact.

💡 A Day in the Life

A typical day might start with checking progress on 3-4 active implementations, then leading a kickoff call with a new restaurant chain. Afternoon involves troubleshooting an integration issue with a supplier's ERP system, followed by a cross-functional sync to align on onboarding timelines.

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Interview Prep

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🎯 Who Choco Is Looking For

  • A project management pro with 1-2 years of SaaS implementation experience, comfortable juggling multiple customer projects and hitting deadlines.
  • A clear communicator who can lead kickoff meetings, train users, and coordinate with Sales, Product, and Engineering teams.
  • Technically savvy with familiarity in APIs or ERP systems—you can support integrations and troubleshoot basic technical issues.
  • A proactive problem-solver who spots risks early and removes blockers to keep implementations on track.

📝 Tips for Applying to Choco

1

Highlight specific examples of managing multiple SaaS implementations simultaneously, e.g., 'Led onboarding for 10+ restaurants in Q1, achieving 95% go-live within timeline.'

2

Mention any experience with food tech, supply chain, or sustainability—Choco values mission alignment.

3

Showcase your cross-functional collaboration skills: describe a time you coordinated between sales, product, and customer teams.

4

If you have API or ERP integration experience, detail it clearly—even if it's basic familiarity with REST APIs or tools like Zapier.

5

Tailor your cover letter to emphasize your passion for reducing food waste and your ability to structure chaotic onboarding processes.

✉️ What to Emphasize in Your Cover Letter

['Your project management track record: specific metrics on timelines, milestones, and customer satisfaction.', 'Your technical aptitude: examples of supporting integrations or learning new systems quickly.', "Your passion for Choco's mission: reducing food waste and improving sustainability in the food industry.", "Your ability to bring structure and clarity: describe how you've streamlined onboarding processes or created scalable frameworks."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand Choco's core product: how their platform digitizes ordering and communication between suppliers and restaurants.
  • → Read about their impact metrics: e.g., how much food waste they've helped reduce or how many restaurants use their platform.
  • → Familiarize yourself with the UK restaurant industry landscape and common supply chain challenges.
  • → Look at recent news or blog posts about Choco's expansion in the UK&I region and their sustainability initiatives.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would manage a customer implementation from kickoff to go-live, including risk management.
2 Tell me about a time you had to coordinate multiple stakeholders (sales, product, customer) to resolve a blocker.
3 How would you train a non-technical restaurant owner on using Choco's platform, especially if they struggle with tech?
4 Describe your experience with APIs or ERP systems—how have you supported technical integrations in the past?
5 Why do you want to work at Choco specifically, and how do you see this role contributing to reducing food waste?
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⚠️ Common Mistakes to Avoid

  • Being too vague about implementation experience—use concrete examples with numbers and outcomes.
  • Underestimating the importance of technical skills—even if you're not a developer, show willingness to learn APIs/integrations.
  • Focusing only on the sales side; this role is about execution and project management, not just closing deals.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Choco!

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