Implementation Associate UK&I

• Own the implementation lifecycle from post-sale handoff through go-live and Customer Success transition, driving structured onboarding and implementation programs while ensuring milestones are met and timelines stay on track.
• Act as the primary point of contact for customers throughout the implementation journey, managing project scope, timelines, risks, and dependencies across multiple concurrent implementations.
• Lead customer kickoff meetings, onboarding sessions, and structured training; coordinate cross-functional collaboration across Sales, Customer Success, Product, and Solution Engineering.
• Support customers with technical integrations, including APIs or ERP systems, where required; identify risks early, remove blockers, and contribute to scalable onboarding frameworks.

This role directly improves the efficiency of the global food supply chain by onboarding food distributors onto a platform that automates orders, reduces errors, and cuts waste, leading to more sustainable and profitable operations.

• 1-2 years of experience in SaaS implementation, customer onboarding, project management, or a similar role.
• Experience managing multiple customer projects simultaneously with clear delivery outcomes.
• Strong stakeholder management and customer communication skills, with the ability to bring structure and clarity.
• Familiarity with APIs, ERP systems, or technical integrations; fluent English at C1/C2 level.

Competitive compensation, equity, health and wellbeing support, and long-term benefits like a sabbatical. Join a global team across 6 countries and 40+ nationalities, working on an AI product with proven product-market fit at a unicorn company (~$1.2B valuation).

Choco builds software for food distributors and their customers to automate orders, reduce errors, and improve efficiency, tackling the inefficiencies and waste in the global food supply chain.