Application Guide

How to Apply for Head of Product – Marketplace Intelligence (f/m/x) - remote

at refurbed

🏢 About refurbed

refurbed is on a mission to make sustainable consumption the norm by offering high-quality refurbished electronics. As a rapidly growing marketplace in the circular economy, you'll directly contribute to reducing e-waste and CO2 emissions while scaling a profitable platform.

About This Role

As Head of Product – Marketplace Intelligence, you will own the product vision for user acquisition, recommendation systems, and pricing. You'll lead a team of PMs and an SEO Manager, working cross-functionally to drive growth through AI/ML and experimentation, directly impacting marketplace health and sustainability.

💡 A Day in the Life

Your day might start with a stand-up with your product squads (across time zones), reviewing experiment results from the pricing team. You'll then have a 1:1 coaching a PM on their roadmap, followed by a cross-functional sync with Growth and Data Science to align on a new recommendation model. After lunch, you'll dive into a strategic document outlining the next quarter's priorities for marketplace intelligence, then wrap up with a quick Slack check-in with your SEO Manager.

🚀 Application Tools

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Interview Prep

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🎯 Who refurbed Is Looking For

  • 8+ years of product experience with at least 3 years leading product teams, ideally in marketplace or two-sided platforms
  • Proven track record of managing and developing Product Managers, with examples of building high-performing teams
  • Deep analytical skills: expertise in experimentation (A/B testing), funnel analysis, marketplace dynamics (liquidity, network effects), and business impact measurement
  • Technical fluency to guide decisions on data pipelines, ML models, and recommendation systems; comfortable discussing architecture with engineers

📝 Tips for Applying to refurbed

1

Highlight specific marketplace metrics you've improved (e.g., conversion rate, seller liquidity, CAC) and how you used experimentation to drive those results

2

Showcase your experience with AI/ML products: mention any recommendation systems, dynamic pricing, or personalization projects you've led

3

In your resume, include examples of how you've coached PMs and built team culture, not just managed projects

4

Tailor your cover letter to refurbed's mission: connect your work to sustainability and circular economy impact

5

Mention remote leadership experience: how you've managed distributed teams and maintained alignment across time zones

✉️ What to Emphasize in Your Cover Letter

["Your passion for sustainability and how your product vision can amplify refurbed's environmental impact", 'Specific examples of leading marketplace intelligence (acquisition, pricing, recommendations) with measurable results', 'Your leadership philosophy: how you develop PMs and foster a data-driven, experimentation culture', 'Your technical fluency: ability to partner with Data Science and Engineering on ML-driven product decisions']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand refurbed's current product areas: browse their website, note the recommendation and pricing UX
  • → Read about their sustainability impact metrics (e.g., CO2 saved per device) and how they measure circular economy success
  • → Look up recent press or blog posts about refurbed's growth, funding, or product launches
  • → Familiarize yourself with common marketplace metrics (liquidity, take rate, GMV) and how refurbed might differ from other marketplaces

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you prioritize features for a marketplace intelligence roadmap (acquisition vs. pricing vs. recommendations)?
2 Describe a time you used experimentation to resolve a conflict between growth and marketplace health (e.g., seller vs. buyer experience)
3 How do you set success metrics for a recommendation system? Walk through a recent example.
4 How would you approach building a dynamic pricing model for refurbished electronics?
5 Tell me about a time you coached a PM who was struggling with data-driven decision making
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⚠️ Common Mistakes to Avoid

  • Don't focus only on B2C or B2B product experience without marketplace-specific examples – this role demands two-sided platform knowledge
  • Avoid vague leadership claims; be ready to discuss specific PMs you've mentored and their growth
  • Don't overlook the remote aspect: failing to mention how you stay connected with distributed teams can hurt your candidacy

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to refurbed!

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