Application Guide

How to Apply for Head of Internal Technology & AI (f/m/x) - remote

at refurbed

🏢 About refurbed

refurbed is a fast-growing Austrian company on a mission to make refurbished electronics the first choice, reducing e-waste and promoting sustainability. As a market leader in the circular economy, they combine tech innovation with environmental impact, operating across Europe with a remote-first culture.

About This Role

As Head of Internal Technology & AI, you'll lead the AI transformation at refurbed, embedding AI-first workflows across all functions to boost productivity and decision-making. You'll own the internal AI engineering portfolio—from tooling and agents to automations—while managing corporate IT, making this a high-impact role shaping the company's future efficiency and scalability.

💡 A Day in the Life

Your day might start with a stand-up with your AI & IT engineering team to review sprint progress, then a stakeholder meeting with the VP of Sales to discuss an AI-driven lead scoring pilot. Afternoon could involve architecting a new agent for customer support automation, followed by a strategy session with the CTO on the AI roadmap.

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Interview Prep

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🎯 Who refurbed Is Looking For

  • Proven track record leading cross-functional AI or digital transformation end-to-end in a scaling tech company or top-tier advisory (e.g., McKinsey, BCG).
  • Strong engineering background (e.g., CS degree, hands-on coding) to drive architecture decisions and challenge senior engineers on trade-offs.
  • Deep change-management expertise with experience influencing senior leaders and managing complex stakeholder dynamics.
  • Working fluency with modern AI engineering stack (LLMs, agents, MCPs) and experience leading internal AI/engineering teams.

📝 Tips for Applying to refurbed

1

Tailor your resume to highlight end-to-end AI transformation projects, specifying the scale (e.g., company size, team size) and impact (e.g., productivity gains, cost savings).

2

In your cover letter, mention specific AI tools or frameworks (e.g., LangChain, RAG, agent architectures) you've implemented and how they improved operations.

3

Showcase your change management experience with concrete examples of how you aligned senior stakeholders and drove adoption of new technologies.

4

Quantify your achievements: e.g., 'Led AI adoption across 5 departments, resulting in 20% efficiency improvement within 6 months.'

5

Research refurbed's market position and sustainability mission; mention how your work can amplify their circular economy impact through internal AI.

✉️ What to Emphasize in Your Cover Letter

['Your vision for AI transformation at a scaling, mission-driven company like refurbed, linking technology to sustainability goals.', 'Specific examples of leading cross-functional teams and managing trade-offs between innovation and operational stability.', 'Your engineering depth and ability to architect AI systems, but also your people skills in building and mentoring a team.', 'Your experience driving change in a remote or distributed environment, as this role is fully remote.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read refurbed's blog and news about their growth, funding, and sustainability impact to understand their culture and priorities.
  • → Review their current tech stack (e.g., from job posts or engineering blogs) to identify gaps where AI could add value.
  • → Look up recent AI trends in the circular economy or e-commerce to propose relevant use cases during the interview.
  • → Check their LinkedIn for team structure and see if they've posted about internal AI projects or leadership changes.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you assess refurbed's current internal tech and AI maturity, and what would be your 90-day plan?
2 Describe a time you led a major AI/digital transformation; what were the key challenges and how did you overcome resistance?
3 How do you balance building custom AI solutions vs. buying off-the-shelf tools? Give an example of a trade-off you made.
4 Walk me through the architecture of an AI agent you've built, including the tech stack and decision rationale.
5 How do you measure the success of internal AI initiatives? What metrics do you prioritize?
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⚠️ Common Mistakes to Avoid

  • Don't focus solely on technical AI details without addressing change management and stakeholder alignment—this is a leadership role.
  • Avoid vague claims like 'I love AI'; instead, provide concrete examples of AI implementations with measurable outcomes.
  • Don't neglect the 'corporate IT' part of the role; show you understand the balance between innovation and reliable infrastructure.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to refurbed!

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