Application Guide

How to Apply for Head of Business Operations - North America

at Too Good To Go

🏢 About Too Good To Go

Too Good To Go is a mission-driven company tackling food waste through a marketplace app that connects users with surplus food from restaurants, grocery stores, and bakeries at discounted prices. With a strong social and environmental impact, the company has grown rapidly across Europe and is now scaling its North American operations. Working here means joining a passionate team that values sustainability, innovation, and measurable results.

About This Role

As Head of Business Operations for North America, you will be the strategic backbone of the region, driving marketplace health, leading cross-functional projects, and shaping local strategies to achieve growth goals. This role is highly visible and impactful, directly influencing the company's expansion in a new market while managing a team of operations professionals.

💡 A Day in the Life

You'll start by reviewing marketplace dashboards to assess supply-demand health across key cities, then lead a stand-up with your team to prioritize initiatives. Mid-morning, you might join a cross-functional call with marketing and product to align on a new city launch. Afternoons are often spent diving into data analysis for a strategic project or mentoring a direct report on their business plan. The role requires balancing high-level strategy with hands-on execution in a fast-paced, mission-driven environment.

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Interview Prep

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🎯 Who Too Good To Go Is Looking For

  • Experienced in high-performance environments like consulting, investment banking, or strategy/operations at high-growth marketplace/tech companies (e.g., Uber, Airbnb, DoorDash).
  • Proven people leader who has managed teams, set high standards, and communicated directly and honestly.
  • Strong analytical skills with the ability to retrieve, analyze, and visualize data to drive decisions; proficiency in SQL and data visualization tools (e.g., Tableau) is a plus.
  • Track record of leading complex, cross-functional projects and owning revenue/growth metrics in a fast-paced, ambiguous environment.

📝 Tips for Applying to Too Good To Go

1

Tailor your resume to highlight specific marketplace metrics you've improved (e.g., supply-demand balance, GMV, user growth) using quantifiable results.

2

In your cover letter, explicitly connect your experience with Too Good To Go's mission of reducing food waste—show genuine passion for sustainability.

3

Prepare a 1-page business case or analysis of a specific North American city (e.g., New York) identifying opportunities for Too Good To Go to improve marketplace health.

4

Highlight any experience with scaling operations in a new geography or launching in a new market, as this is critical for North America.

5

Emphasize your ability to manage ambiguity and drive results without clear precedent, as the role involves building from the ground up.

✉️ What to Emphasize in Your Cover Letter

["Your alignment with Too Good To Go's mission and your personal motivation to reduce food waste.", "Specific examples of how you've driven marketplace growth or operational efficiency in a high-growth setting.", "Your leadership style and how you've built and developed high-performing teams.", 'Your ability to synthesize data into actionable strategies and communicate them to stakeholders.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read Too Good To Go's annual impact report to understand their key metrics (e.g., meals saved, CO2 avoided) and how they measure success.
  • → Research their current presence in North America: which cities they operate in, partnerships, and any recent news or expansions.
  • → Understand the competitive landscape: other food waste apps (e.g., Olio, Flashfood) and how Too Good To Go differentiates.
  • → Familiarize yourself with their company culture values (e.g., 'We Are One Team', 'We Keep It Simple') and think of examples that align.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you assess the current marketplace health of Too Good To Go in a specific US city (e.g., NYC) and what actions would you take to improve it?
2 Describe a time you led a cross-functional project with conflicting priorities; how did you ensure alignment and delivery?
3 How would you approach hiring and developing a team of Business Operations Managers in a new region?
4 Walk me through how you would use data to identify a supply-demand imbalance and the steps to correct it.
5 What metrics would you use to measure the success of the North American operations, and how would you track them?
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⚠️ Common Mistakes to Avoid

  • Don't focus solely on your past titles or generic leadership experience; instead, connect your achievements to marketplace dynamics and growth.
  • Avoid being too vague about your data skills—be prepared to discuss specific tools (SQL, Excel, Tableau) and how you've used them to drive decisions.
  • Don't overlook the mission—Too Good To Go is impact-driven; failing to demonstrate genuine interest in food waste reduction can be a dealbreaker.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Too Good To Go!

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