Founding Account Manager

• Serve as the primary point of contact for property managers and stakeholders, including regular in-person property visits, troubleshooting issues, and driving accountability.
• Own all resident communications across the project lifecycle (enrollment, billing, issue resolution) and coordinate campaigns via email, mail, and SMS.
• Build and manage communication timelines for new project launches, ensure smooth rollout of billing and customer experience, and create scalable playbooks and systems.

This role directly accelerates clean energy adoption by ensuring property managers and residents have a seamless experience with solar billing, making renewable energy projects financially viable and accessible for multifamily housing.

• Based in California and willing to travel regularly to properties in California and beyond.
• Highly autonomous, able to run with ambiguity and drive outcomes without constant direction.
• Exceptional written communicator with strong organizational and execution skills; at least 3 years of relevant work experience.
• Nice-to-have: experience in solar, energy, real estate, or fintech; familiarity with communication tools (Mailjet, Twilio, Zendesk) and property management systems (AppFolio, Yardi).

Base salary range: $100K - $130K cash plus equity. Opportunity to build the operational foundation for customer experience at a fast-growing clean energy startup.

Fram Energy builds specialized billing software for multi-tenant solar and energy storage projects, enabling landlords to invest in solar by passing savings to tenants, reducing energy costs and generating revenue for property owners.