Feasibility Assessment and Development of a Concept Note for a Telemedicine Initiative Supporting Frontline Regions in Ukraine
Norwegian Red Cross
Posted
Aug 21, 2026
Location
Remote
Type
Full-time
Deadline
⏰ Sep 04, 2026
Mission
What you will drive
Background
The Norwegian Red Cross (NorCross), as part of the International Red Cross and Red Crescent Movement, works to protect life and health and support people affected by conflict, crises, and other humanitarian emergencies. In Ukraine, NorCross supports the Ukrainian Red Cross Society (URCS) in delivering essential health and protection services to vulnerable populations.
The ongoing conflict continues to place significant pressure on Ukraine’s health system, particularly in frontline, hard-to-reach, and recently de-occupied areas. Damaged infrastructure, shortages of health personnel, disrupted referral pathways, medicine access barriers, and increased demand have reduced access to healthcare. These challenges particularly affect older people, persons with disabilities, internally displaced people, people with chronic conditions, and children requiring follow-up care.
In many frontline communities, access to primary and specialist healthcare remains inconsistent. Insecurity, transport limitations, financial constraints, mobility restrictions, and lack of family support can further prevent people from reaching health facilities. Consequently, patients requiring regular follow-up or specialist advice may experience delays and interruptions in care.
With Norwegian Red Cross support, URCS has established a strong humanitarian health platform through Mobile Health Units, Home Based Care, Mental Health and Psychosocial Support, Health Promotion and Disease Prevention, and community-based services. However, gaps remain in access to specialist consultations, continuity of care for chronic conditions, and referral and follow-up between community and higher-level health services.
Telemedicine could help address these gaps by extending access to qualified healthcare professionals without requiring patients or health workers to travel in unsafe or difficult conditions. It can support remote consultations, triage, referrals, follow-up, and access to specialist advice, while complementing existing URCS services.
Although several humanitarian actors have implemented or explored telemedicine initiatives, URCS has not identified an accessible and functional community-level telemedicine service in the target areas. The proposed initiative therefore seeks to assess the need and feasibility of establishing a safe, structured, and scalable telemedicine system for vulnerable populations in frontline, hard-to-reach, and underserved areas. Based on the assessment, a concept would be developed for a free service providing primary healthcare and selected specialist consultations, integrated with existing URCS health services and enabling seamless transition between remote and in-person care.
Evaluation purpose and scope
The purpose of the assessment is to develop a concept for a potential future telemedicine project. Given the enormous number of humanitarian response activities being implemented by multiple actors and the complex operational environment in which such a project would operate, a thorough assessment of the current and future situation on the ground is required as a prerequisite.
The assessment will determine the feasibility, relevance, operational requirements, and potential added value of a telemedicine initiative designed to support frontline health posts and primary care clinics in conflict-affected areas of Ukraine. It will generate evidence to inform the development of a future telemedicine project and support decision-making on whether and how such an intervention – in a following phase – should be designed and implemented by the Ukrainian Red Cross Society (URCS) and other partners as appropriate.
Also, the assessment will evaluate the intervention's potential for sustainability and scalability, identify the conditions required for successful implementation, and explore how the initiative can be designed to strengthen and complement the national health system while addressing the needs of populations living along the conflict's frontline and hard-to-reach or underserved areas.
General Objective:
To assess the need, feasibility and potential value of introducing a telemedicine support system for frontline health facilities in conflict-affected areas of Ukraine and develop a concept note for a potential development and implementation of such digital health intervention**.**
Specific Objectives:
- Assess health service delivery challenges that could potentially be addressed through telemedicine.
- Identify priority clinical and operational use cases.
- Assess demand, acceptability, and perceived usefulness among health care providers and higher-level stakeholders.
- Evaluate Assess technical feasibility, including electricity and internet connectivity, hardware and software requirements, interoperability, and cybersecurity considerations.
- Assess legal, regulatory, ethical, and data protection requirements.
- Analyse operational and organisational requirements for implementation by the Ukrainian Red Cross.
- Review existing telemedicine initiatives and identify opportunities for collaboration and integration into existing health care structures.
- Elaborate a project concept for the development and implementation
Assessment criteria:
The assessment should evaluate the proposed telemedicine initiative against the following criteria:
Relevance
Extent to which the proposed intervention responds to identified health service delivery gaps and priority needs in frontline and hard-to-reach areas.
Alignment with URCS, Ministry of Health priorities, and humanitarian health response objectives.
Added value
Degree to which telemedicine would provide benefits beyond existing health service delivery mechanisms and telemedicine initiatives.
Potential contribution to improving access, continuity and quality of care.
Technical feasibility
Availability and reliability of connectivity, power supply, equipment and digital health infrastructure.
Compatibility with existing national digital health systems and interoperability requirements.
Operational feasibility
Availability of human resources, management structures, training capacity and support systems required for implementation and maintenance.
Legal and ethical feasibility
Compliance with Ukrainian regulations related to telemedicine, data protection, professional licensing and patient safety
Sustainability
Likelihood that the initiative can be maintained beyond initial donor support, including institutional ownership, financing and integration into existing health services.
Scalability
Potential for expansion to additional regions and populations without disproportionate increases in cost or complexity.
Cost-Effectiveness
Likely balance between required investment and expected health and operational benefits.
Assessment domain:
Health System & Service Delivery Analysis: Mapping of existing telemedicine solutions or interventions, including assessing functionality, usability, acceptability, types of frontline facilities, service packages provided, workforce composition, referral pathways, and specialist support needs.
Telemedicine Use Case Analysis: Evaluating potential remote clinical consultations, specialist support (cardiology, pediatrics, family medicine), case discussions, mentoring, continuing professional development, MHPSS support for providers, and triage/referral support.
Technical Assessment: Assessment of electricity, connectivity, digital health infrastructure, hardware availability, existing digital health platforms, interoperability requirements, and cybersecurity/information governance.
Operational Assessment: Evaluation of human resource requirements, governance arrangements, training needs, support/maintenance requirements, scalability considerations, and cost estimates**.**
Legal and Regulatory Assessment: Review of national telemedicine regulations, data protection requirements, professional licensing considerations, and clinical liability issues.
Evaluation methodology
The technical proposal (see below) should include an outline of a suitable methodology and appropriate data collection methods adapted to the purpose of the assessment. It is free to suggest any additional methodological approaches and data collection methods and questions that are not mentioned in the ToR.
The consultant must adopt a consultative and participative methodological approach. The approach should consider the following elements:
- Desk Review: Mapping of existing telemedicine solutions (or those under development), national policies, digital health strategies, telemedicine regulations, and existing assessment reports.
- Stakeholder Mapping: Identifying key stakeholders across the health and digital health ecosystem, including Ministry of Health and regional health authorities, eHealth experts, telemedicine providers, PHC managers, frontline clinicians, URCS staff, clinical specialists, active international organizations, and other relevant digital health/telemedicine actors.
- Field Visits & Key Informant Interviews: Conducting a targeted series of field visits and Key Informant Interviews (KIIs) with a representative range of stakeholders to assess local needs, existing solutions, implementation capacity, barriers, and potential use cases. KIIs will include, where relevant, Ministry of Health and regional health authorities, eHealth and telemedicine experts/providers, PHC directors and managers, chief physicians, frontline clinicians, IT focal points, URCS staff and Oblast Branch leadership. The number of KIIs will be determined based on stakeholder availability and the complexity of the assessment, rather than being limited to 2–3 interviews.
- Patient/End-User Consultations: Where feasible, consultations with patients and other end-users will be included to assess the acceptability and practicality of telemedicine from the user perspective, including levels of trust in remote consultations, digital literacy and access barriers, patient preferences, perceived benefits and concerns, and overall willingness to use telemedicine services.
- Stakeholder Consultations & Workshops: Collaborative sessions with URCS and relevant stakeholders to validate findings and prioritize potential use cases, discuss feasibility and added value, identify implementation requirements and risks, and jointly explore practical implementation options.
The consultancy will take all reasonable steps to ensure that activities respect and protect the rights and welfare of communities, ensuring technical accuracy, transparency, and impartiality in alignment with the IFRC Framework for Evaluation and Fundamental Principles of the Red Cross and Red Crescent.
Deliverables
Deliverable 1: Inception Report (5–10 pages max) outlining methodology, stakeholder mapping, anticipated challenges, mitigation measures, detailed work plan, and data collection tools developed in close collaboration with URCS.
Deliverable 2: Feedback Workshop with NoRC and URCS to present and discuss preliminary findings, conclusions, and recommendations prior to finalizing the report.
Deliverable 3: Feasibility Assessment Report (10–20 pages max) summarizing background, methodology, findings, feasibility analysis, risk assessment, use cases, scenarios, cost considerations, and a clear Go/No-Go recommendation.
Deliverable 4: Concept Note for a Telemedicine Implementation Project (2-page SMART concept note) providing the strategic foundation for future implementation and RFP development, subject to a positive Go decision:
Proposed timeline (or schedule)
Time Schedule
Activities
Deliverables
Week 1-2
Initial meetings with URCS and NoRC to finalise scope and methodology.
Desktop study: review of project documents, primary/secondary resources.
Development of detailed inception report: assessment concept, team composition, schedule, methodology, and data collection tools.
Inception Report
Week 3-7
Mapping of relevant digital health initiatives in target region and stakeholders.
Coordinate with local teams on field assessment & data collection.
Conduct Key Informant Interviews (KIIs) with relevant stakeholders.
Auditing of data collection proceedings.
Interviews completed according to data collection plan
Week 8-10
Analysis of collected data.
Prepare draft evaluation report.
Organise feedback workshop of initial findings, conclusions, and recommendations.
Draft version of evaluation report & Feedback workshop
Week 10
Address feedback with revisions in report where appropriate.
Revise and submit final evaluation report.
Final draft of evaluation report & suggested monitoring tools
Week 11
Presentation of findings to URCS and NoRC leadership.
Presentation of findings
Week 11-12
Prepare concept note on following telemedicine project.
Final draft of project concept note
Evaluation quality and ethical standards
The consultants should take all reasonable steps to ensure that the evaluation is designed and conducted to respect and protect the rights and welfare of people and the communities of which they are members, and to ensure that the evaluation is technically accurate, reliable, and legitimate, conducted in a transparent and impartial manner, and contributes to organizational learning and accountability. Therefore, the evaluation team should adhere to the evaluation standards and specific, applicable process outlined in the IFRC Framework for Evaluation. The IFRC Evaluation Standards are:
Utility: Evaluations must be useful and used.
Feasibility: Evaluations must be realistic, diplomatic, and managed in a sensible, cost-effective manner.
Ethics & Legality: Evaluations must be conducted in an ethical and legal manner, with particular regard for the welfare of those involved in and affected by the evaluation.
Impartiality & Independence: Evaluations should be impartial, providing a comprehensive and unbiased assessment that takes into account the views of all stakeholders.
Transparency: Evaluation activities should reflect an attitude of openness and transparency.
Accuracy: Evaluations should be technical accurate, providing sufficient information about the data collection, analysis, and interpretation methods so that its worth or merit can be determined.
Participation: Stakeholders should be consulted and meaningfully involved in the evaluation process when feasible and appropriate.
Accountability: Evaluations should be conducted ensuring the accountability by adequately documenting the evaluation process and products, aligning evaluation practice with an equity approach, and implementing the recommendations into actions
It is also expected that the evaluation will respect the seven Fundamental Principles of the Red Cross and Red Crescent: 1) humanity, 2) impartiality, 3) neutrality, 4) independence, 5) voluntary service, 6) unity, and 7) universality. Further information can be obtained about these principles at: www.ifrc.org/what/values/principles/index.asp
Evaluator(s) qualifications
The evaluation should be conducted by an individual consultant or multidisciplinary evaluation team with demonstrated experience in digital health, health systems, telemedicine, and the Ukrainian health sector.
Given the technical and strategic scope of the assignment, the evaluation team should collectively possess the following minimum qualifications and competencies:
Academic qualifications: Advanced university degree (Master’s degree or equivalent) in public health, health sciences, health systems, digital health, health informatics, information technology, cybersecurity, economics, social sciences, or another relevant field. A PhD or equivalent advanced qualification would be an advantage.
Evaluation experience: At least 5-7 years of demonstrated professional experience in monitoring, evaluation, health systems assessment, digital health assessments, or related research and consultancy assignments.
Telemedicine and digital health: Demonstrated experience in assessing, designing, implementing, or evaluating telemedicine, digital health, eHealth, mHealth, or other technology-enabled health services, preferably including remote consultation models and integration with primary health care.
Health systems expertise: Strong knowledge and demonstrated experience in health systems analysis, including service delivery models, primary health care, health workforce, referral pathways, patient access, quality of care, and institutional capacity.
Telemedicine design and operational models: Demonstrated ability to assess and develop appropriate telemedicine service delivery and operational models, including workflows, roles and responsibilities, referral mechanisms, clinical governance, human resources, equipment, connectivity, and implementation requirements.
Ukraine health sector experience: Demonstrated knowledge of the Ukrainian health system, including relevant health-sector institutions, primary health care structures, digital health developments, and the operating environment. Experience working with Ukrainian health authorities, health providers, or other relevant stakeholders would be highly desirable.
Legal and regulatory expertise: Demonstrated understanding of the legal, regulatory, ethical, and data-protection requirements relevant to telemedicine and digital health services in Ukraine.
Cybersecurity and data governance: Proven competence in assessing cybersecurity, patient data protection, information security, data governance, privacy, and associated risks within digital health or health information systems.
Health information systems and interoperability: Experience assessing technical infrastructure, digital platforms, health information systems, interoperability, data exchange, connectivity, hardware/software requirements, and integration with existing health information systems.
Costing and financial analysis: Demonstrated experience in cost analysis, resource requirements, budgeting, and financial modelling for health or digital health interventions, including assessment of implementation and recurrent costs.
Sustainability and scalability: Demonstrated experience assessing institutional, financial, technical, and operational sustainability, as well as the potential for scale-up and integration into existing health systems.
Profile
What makes you a great fit
Background
The Norwegian Red Cross (NorCross), as part of the International Red Cross and Red Crescent Movement, works to protect life and health and support people affected by conflict, crises, and other humanitarian emergencies. In Ukraine, NorCross supports the Ukrainian Red Cross Society (URCS) in delivering essential health and protection services to vulnerable populations.
The ongoing conflict continues to place significant pressure on Ukraine’s health system, particularly in frontline, hard-to-reach, and recently de-occupied areas. Damaged infrastructure, shortages of health personnel, disrupted referral pathways, medicine access barriers, and increased demand have reduced access to healthcare. These challenges particularly affect older people, persons with disabilities, internally displaced people, people with chronic conditions, and children requiring follow-up care.
In many frontline communities, access to primary and specialist healthcare remains inconsistent. Insecurity, transport limitations, financial constraints, mobility restrictions, and lack of family support can further prevent people from reaching health facilities. Consequently, patients requiring regular follow-up or specialist advice may experience delays and interruptions in care.
With Norwegian Red Cross support, URCS has established a strong humanitarian health platform through Mobile Health Units, Home Based Care, Mental Health and Psychosocial Support, Health Promotion and Disease Prevention, and community-based services. However, gaps remain in access to specialist consultations, continuity of care for chronic conditions, and referral and follow-up between community and higher-level health services.
Telemedicine could help address these gaps by extending access to qualified healthcare professionals without requiring patients or health workers to travel in unsafe or difficult conditions. It can support remote consultations, triage, referrals, follow-up, and access to specialist advice, while complementing existing URCS services.
Although several humanitarian actors have implemented or explored telemedicine initiatives, URCS has not identified an accessible and functional community-level telemedicine service in the target areas. The proposed initiative therefore seeks to assess the need and feasibility of establishing a safe, structured, and scalable telemedicine system for vulnerable populations in frontline, hard-to-reach, and underserved areas. Based on the assessment, a concept would be developed for a free service providing primary healthcare and selected specialist consultations, integrated with existing URCS health services and enabling seamless transition between remote and in-person care.
Evaluation purpose and scope
The purpose of the assessment is to develop a concept for a potential future telemedicine project. Given the enormous number of humanitarian response activities being implemented by multiple actors and the complex operational environment in which such a project would operate, a thorough assessment of the current and future situation on the ground is required as a prerequisite.
The assessment will determine the feasibility, relevance, operational requirements, and potential added value of a telemedicine initiative designed to support frontline health posts and primary care clinics in conflict-affected areas of Ukraine. It will generate evidence to inform the development of a future telemedicine project and support decision-making on whether and how such an intervention – in a following phase – should be designed and implemented by the Ukrainian Red Cross Society (URCS) and other partners as appropriate.
Also, the assessment will evaluate the intervention's potential for sustainability and scalability, identify the conditions required for successful implementation, and explore how the initiative can be designed to strengthen and complement the national health system while addressing the needs of populations living along the conflict's frontline and hard-to-reach or underserved areas.
General Objective:
To assess the need, feasibility and potential value of introducing a telemedicine support system for frontline health facilities in conflict-affected areas of Ukraine and develop a concept note for a potential development and implementation of such digital health intervention**.**
Specific Objectives:
- Assess health service delivery challenges that could potentially be addressed through telemedicine.
- Identify priority clinical and operational use cases.
- Assess demand, acceptability, and perceived usefulness among health care providers and higher-level stakeholders.
- Evaluate Assess technical feasibility, including electricity and internet connectivity, hardware and software requirements, interoperability, and cybersecurity considerations.
- Assess legal, regulatory, ethical, and data protection requirements.
- Analyse operational and organisational requirements for implementation by the Ukrainian Red Cross.
- Review existing telemedicine initiatives and identify opportunities for collaboration and integration into existing health care structures.
- Elaborate a project concept for the development and implementation
Assessment criteria:
The assessment should evaluate the proposed telemedicine initiative against the following criteria:
Relevance
Extent to which the proposed intervention responds to identified health service delivery gaps and priority needs in frontline and hard-to-reach areas.
Alignment with URCS, Ministry of Health priorities, and humanitarian health response objectives.
Added value
Degree to which telemedicine would provide benefits beyond existing health service delivery mechanisms and telemedicine initiatives.
Potential contribution to improving access, continuity and quality of care.
Technical feasibility
Availability and reliability of connectivity, power supply, equipment and digital health infrastructure.
Compatibility with existing national digital health systems and interoperability requirements.
Operational feasibility
Availability of human resources, management structures, training capacity and support systems required for implementation and maintenance.
Legal and ethical feasibility
Compliance with Ukrainian regulations related to telemedicine, data protection, professional licensing and patient safety
Sustainability
Likelihood that the initiative can be maintained beyond initial donor support, including institutional ownership, financing and integration into existing health services.
Scalability
Potential for expansion to additional regions and populations without disproportionate increases in cost or complexity.
Cost-Effectiveness
Likely balance between required investment and expected health and operational benefits.
Assessment domain:
Health System & Service Delivery Analysis: Mapping of existing telemedicine solutions or interventions, including assessing functionality, usability, acceptability, types of frontline facilities, service packages provided, workforce composition, referral pathways, and specialist support needs.
Telemedicine Use Case Analysis: Evaluating potential remote clinical consultations, specialist support (cardiology, pediatrics, family medicine), case discussions, mentoring, continuing professional development, MHPSS support for providers, and triage/referral support.
Technical Assessment: Assessment of electricity, connectivity, digital health infrastructure, hardware availability, existing digital health platforms, interoperability requirements, and cybersecurity/information governance.
Operational Assessment: Evaluation of human resource requirements, governance arrangements, training needs, support/maintenance requirements, scalability considerations, and cost estimates**.**
Legal and Regulatory Assessment: Review of national telemedicine regulations, data protection requirements, professional licensing considerations, and clinical liability issues.
Evaluation methodology
The technical proposal (see below) should include an outline of a suitable methodology and appropriate data collection methods adapted to the purpose of the assessment. It is free to suggest any additional methodological approaches and data collection methods and questions that are not mentioned in the ToR.
The consultant must adopt a consultative and participative methodological approach. The approach should consider the following elements:
- Desk Review: Mapping of existing telemedicine solutions (or those under development), national policies, digital health strategies, telemedicine regulations, and existing assessment reports.
- Stakeholder Mapping: Identifying key stakeholders across the health and digital health ecosystem, including Ministry of Health and regional health authorities, eHealth experts, telemedicine providers, PHC managers, frontline clinicians, URCS staff, clinical specialists, active international organizations, and other relevant digital health/telemedicine actors.
- Field Visits & Key Informant Interviews: Conducting a targeted series of field visits and Key Informant Interviews (KIIs) with a representative range of stakeholders to assess local needs, existing solutions, implementation capacity, barriers, and potential use cases. KIIs will include, where relevant, Ministry of Health and regional health authorities, eHealth and telemedicine experts/providers, PHC directors and managers, chief physicians, frontline clinicians, IT focal points, URCS staff and Oblast Branch leadership. The number of KIIs will be determined based on stakeholder availability and the complexity of the assessment, rather than being limited to 2–3 interviews.
- Patient/End-User Consultations: Where feasible, consultations with patients and other end-users will be included to assess the acceptability and practicality of telemedicine from the user perspective, including levels of trust in remote consultations, digital literacy and access barriers, patient preferences, perceived benefits and concerns, and overall willingness to use telemedicine services.
- Stakeholder Consultations & Workshops: Collaborative sessions with URCS and relevant stakeholders to validate findings and prioritize potential use cases, discuss feasibility and added value, identify implementation requirements and risks, and jointly explore practical implementation options.
The consultancy will take all reasonable steps to ensure that activities respect and protect the rights and welfare of communities, ensuring technical accuracy, transparency, and impartiality in alignment with the IFRC Framework for Evaluation and Fundamental Principles of the Red Cross and Red Crescent.
Deliverables
Deliverable 1: Inception Report (5–10 pages max) outlining methodology, stakeholder mapping, anticipated challenges, mitigation measures, detailed work plan, and data collection tools developed in close collaboration with URCS.
Deliverable 2: Feedback Workshop with NoRC and URCS to present and discuss preliminary findings, conclusions, and recommendations prior to finalizing the report.
Deliverable 3: Feasibility Assessment Report (10–20 pages max) summarizing background, methodology, findings, feasibility analysis, risk assessment, use cases, scenarios, cost considerations, and a clear Go/No-Go recommendation.
Deliverable 4: Concept Note for a Telemedicine Implementation Project (2-page SMART concept note) providing the strategic foundation for future implementation and RFP development, subject to a positive Go decision:
Proposed timeline (or schedule)
Time Schedule
Activities
Deliverables
Week 1-2
Initial meetings with URCS and NoRC to finalise scope and methodology.
Desktop study: review of project documents, primary/secondary resources.
Development of detailed inception report: assessment concept, team composition, schedule, methodology, and data collection tools.
Inception Report
Week 3-7
Mapping of relevant digital health initiatives in target region and stakeholders.
Coordinate with local teams on field assessment & data collection.
Conduct Key Informant Interviews (KIIs) with relevant stakeholders.
Auditing of data collection proceedings.
Interviews completed according to data collection plan
Week 8-10
Analysis of collected data.
Prepare draft evaluation report.
Organise feedback workshop of initial findings, conclusions, and recommendations.
Draft version of evaluation report & Feedback workshop
Week 10
Address feedback with revisions in report where appropriate.
Revise and submit final evaluation report.
Final draft of evaluation report & suggested monitoring tools
Week 11
Presentation of findings to URCS and NoRC leadership.
Presentation of findings
Week 11-12
Prepare concept note on following telemedicine project.
Final draft of project concept note
Evaluation quality and ethical standards
The consultants should take all reasonable steps to ensure that the evaluation is designed and conducted to respect and protect the rights and welfare of people and the communities of which they are members, and to ensure that the evaluation is technically accurate, reliable, and legitimate, conducted in a transparent and impartial manner, and contributes to organizational learning and accountability. Therefore, the evaluation team should adhere to the evaluation standards and specific, applicable process outlined in the IFRC Framework for Evaluation. The IFRC Evaluation Standards are:
Utility: Evaluations must be useful and used.
Feasibility: Evaluations must be realistic, diplomatic, and managed in a sensible, cost-effective manner.
Ethics & Legality: Evaluations must be conducted in an ethical and legal manner, with particular regard for the welfare of those involved in and affected by the evaluation.
Impartiality & Independence: Evaluations should be impartial, providing a comprehensive and unbiased assessment that takes into account the views of all stakeholders.
Transparency: Evaluation activities should reflect an attitude of openness and transparency.
Accuracy: Evaluations should be technical accurate, providing sufficient information about the data collection, analysis, and interpretation methods so that its worth or merit can be determined.
Participation: Stakeholders should be consulted and meaningfully involved in the evaluation process when feasible and appropriate.
Accountability: Evaluations should be conducted ensuring the accountability by adequately documenting the evaluation process and products, aligning evaluation practice with an equity approach, and implementing the recommendations into actions
It is also expected that the evaluation will respect the seven Fundamental Principles of the Red Cross and Red Crescent: 1) humanity, 2) impartiality, 3) neutrality, 4) independence, 5) voluntary service, 6) unity, and 7) universality. Further information can be obtained about these principles at: www.ifrc.org/what/values/principles/index.asp
Evaluator(s) qualifications
The evaluation should be conducted by an individual consultant or multidisciplinary evaluation team with demonstrated experience in digital health, health systems, telemedicine, and the Ukrainian health sector.
Given the technical and strategic scope of the assignment, the evaluation team should collectively possess the following minimum qualifications and competencies:
Academic qualifications: Advanced university degree (Master’s degree or equivalent) in public health, health sciences, health systems, digital health, health informatics, information technology, cybersecurity, economics, social sciences, or another relevant field. A PhD or equivalent advanced qualification would be an advantage.
Evaluation experience: At least 5-7 years of demonstrated professional experience in monitoring, evaluation, health systems assessment, digital health assessments, or related research and consultancy assignments.
Telemedicine and digital health: Demonstrated experience in assessing, designing, implementing, or evaluating telemedicine, digital health, eHealth, mHealth, or other technology-enabled health services, preferably including remote consultation models and integration with primary health care.
Health systems expertise: Strong knowledge and demonstrated experience in health systems analysis, including service delivery models, primary health care, health workforce, referral pathways, patient access, quality of care, and institutional capacity.
Telemedicine design and operational models: Demonstrated ability to assess and develop appropriate telemedicine service delivery and operational models, including workflows, roles and responsibilities, referral mechanisms, clinical governance, human resources, equipment, connectivity, and implementation requirements.
Ukraine health sector experience: Demonstrated knowledge of the Ukrainian health system, including relevant health-sector institutions, primary health care structures, digital health developments, and the operating environment. Experience working with Ukrainian health authorities, health providers, or other relevant stakeholders would be highly desirable.
Legal and regulatory expertise: Demonstrated understanding of the legal, regulatory, ethical, and data-protection requirements relevant to telemedicine and digital health services in Ukraine.
Cybersecurity and data governance: Proven competence in assessing cybersecurity, patient data protection, information security, data governance, privacy, and associated risks within digital health or health information systems.
Health information systems and interoperability: Experience assessing technical infrastructure, digital platforms, health information systems, interoperability, data exchange, connectivity, hardware/software requirements, and integration with existing health information systems.
Costing and financial analysis: Demonstrated experience in cost analysis, resource requirements, budgeting, and financial modelling for health or digital health interventions, including assessment of implementation and recurrent costs.
Sustainability and scalability: Demonstrated experience assessing institutional, financial, technical, and operational sustainability, as well as the potential for scale-up and integration into existing health systems.