Application Guide

How to Apply for Experience Program Manager

at Haven Energy

🏢 About Haven Energy

Haven Energy is at the forefront of the clean energy transition, focusing on accelerating solar and storage deployment to build a climate-resilient electric grid. As a remote-first company, they prioritize customer experience and cross-functional collaboration, offering a unique opportunity to directly impact the renewable energy ecosystem.

About This Role

As the Experience Program Manager, you will own the Voice of Customer programs, including NPS and CSAT, and manage customer journey communications. Your work will directly shape customer satisfaction and retention, driving improvements across the company by synthesizing feedback and aligning teams.

💡 A Day in the Life

A typical day might start by reviewing NPS survey responses and identifying trends to share in a cross-functional standup. You'd then draft an email campaign for a customer milestone, update a dashboard tracking CSAT scores, and meet with the product team to discuss feedback-driven improvements.

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Interview Prep

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🎯 Who Haven Energy Is Looking For

  • Proven track record in Customer Experience or Program Management with 3-6 years experience, ideally in a high-growth or clean tech environment.
  • Strong project management skills with the ability to manage multiple programs (e.g., NPS, cancellation surveys) simultaneously and drive cross-functional alignment.
  • Excellent written communication skills to craft clear, empathetic customer emails and SMS templates, and to synthesize feedback into actionable insights.
  • Data-savvy with experience using dashboards (e.g., Tableau, Looker) to monitor experience quality and report on metrics like CSAT and NPS.

📝 Tips for Applying to Haven Energy

1

Highlight specific experience with Voice of Customer programs (NPS, CSAT) and quantify improvements you've driven (e.g., 'Increased NPS by 10 points').

2

Showcase your ability to manage customer communication templates by including examples of email/SMS campaigns you've optimized for engagement.

3

Emphasize cross-functional collaboration by detailing projects where you aligned marketing, product, and support teams around customer feedback.

4

Tailor your resume to include keywords like 'customer journey', 'quality audits', and 'feedback loops' from the job description.

5

Prepare a brief portfolio or case study of a program you managed from design to execution, including metrics and outcomes.

✉️ What to Emphasize in Your Cover Letter

["Your passion for renewable energy and aligning with Haven's mission to create a climate-resilient grid.", 'Specific examples of owning customer feedback programs (e.g., NPS) and how you used data to drive improvements.', 'Your ability to manage cross-functional projects and communicate effectively with technical and non-technical stakeholders.', 'How your project management skills ensure timely delivery of customer journey communications and system maintenance.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand Haven Energy's product offering (solar + storage) and how it differs from traditional energy companies.
  • → Read about their customer journey: from initial inquiry to installation and post-install support.
  • → Familiarize yourself with common solar customer pain points (e.g., permitting delays, financing confusion) and how Haven addresses them.
  • → Check their blog or press releases for recent updates on customer experience initiatives or company growth.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would design a cancellation survey to reduce churn and what metrics you'd track.
2 Describe a time you managed a customer communication campaign (email/SMS) and how you measured its success.
3 How would you drive alignment between the product and support teams on a recurring customer complaint?
4 What dashboards or tools have you used to monitor customer experience, and how did you present insights to leadership?
5 How do you prioritize competing programs (e.g., NPS vs. referral feedback) when resources are limited?
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⚠️ Common Mistakes to Avoid

  • Focusing only on general project management without tying it to customer experience metrics (NPS, CSAT).
  • Ignoring the remote-first culture: failing to mention experience with distributed teams or async communication.
  • Overlooking the importance of written communication: submitting a cover letter with typos or generic language.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Haven Energy!

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