Climate & Environment
Full-time
Experience Program Manager
Haven Energy
Posted
Jun 16, 2026
Location
Remote (US)
Type
Full-time
Mission
What you will drive
- Own Voice of Customer programs including NPS, CSAT, cancellation surveys, and referral feedback
- Manage customer journey communications (email, SMS) and maintain templates
- Monitor experience quality through audits and feedback review
- Maintain experience systems and drive cross-functional alignment
Impact
The difference you'll make
This role ensures homeowners have a seamless, trustworthy experience transitioning to clean energy, directly supporting the adoption of solar and battery systems that reduce reliance on fossil fuels.
Profile
What makes you a great fit
- 3–6 years of experience in Customer Experience, Customer Success Operations, Program Management, or related field
- Strong project and program management skills
- Excellent written communication skills
- Experience working cross-functionally and with data/dashboards
Benefits
What's in it for you
Compensation and perks not specified in the posting.
About
Inside Haven Energy
Haven Energy helps homeowners access clean, resilient energy through solar and battery systems, combining technology, operations, and customer experience to make home energy simple and trustworthy.