Application Guide

How to Apply for Executive Assistant Team Lead (AMER)

at AECOM

🏢 About AECOM

AECOM is a global leader in infrastructure and environmental solutions, committed to building sustainable legacies. Working here means contributing to projects that shape communities and the planet, with a strong emphasis on innovation and collaboration. The company values diversity and offers a supportive remote culture.

About This Role

As the Executive Assistant Team Lead for the AMER region, you will oversee a team of administrative professionals, ensuring seamless support for executives. Your leadership will directly impact operational efficiency, from scheduling to travel management, while also managing your own executive's calendar. This role is pivotal in maintaining high standards and fostering team growth.

💡 A Day in the Life

Start the day by reviewing your executive's calendar and emails, triaging urgent items. Mid-morning, check in with your team via Slack to address any escalations or workload imbalances. Afternoon is spent on travel bookings, expense reports, and a one-on-one coaching session with a new assistant.

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🎯 Who AECOM Is Looking For

  • Proven experience supervising a team of administrative professionals, with a track record of improving workflows and mentoring staff.
  • Expert-level proficiency in calendar management, travel booking, expense reporting, and tools like Outlook, Concur, and Zoom.
  • Exceptional organizational and problem-solving skills, able to juggle multiple priorities and resolve conflicts calmly.
  • Strong communication and relationship-building abilities, with a focus on driving process improvements and upholding best practices.

📝 Tips for Applying to AECOM

1

Highlight specific examples of leading a team, such as implementing new scheduling protocols or onboarding new assistants.

2

Quantify your impact: mention how you reduced scheduling conflicts by X% or improved travel booking efficiency.

3

Tailor your resume to emphasize remote team management and use of digital collaboration tools (Teams, Slack).

4

Research AECOM's sustainability projects and mention how your organizational skills support such missions.

5

In your cover letter, explicitly connect your experience with the job's key duties: supervision, standards, and escalation handling.

✉️ What to Emphasize in Your Cover Letter

['Your leadership experience in managing administrative teams and driving process improvements.', 'Your ability to handle escalated issues and maintain operational standards in a remote environment.', "Your proficiency with the specific tools mentioned (calendar, travel, expense reporting) and how you've used them to boost productivity.", "Your commitment to mentoring and developing team members, aligning with AECOM's focus on sustainable legacies."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore AECOM's recent sustainability reports and major infrastructure projects in the AMER region.
  • → Look into the company's remote work culture and any tools they emphasize for virtual collaboration.
  • → Review AECOM's values and mission statement to align your answers with their focus on legacy and innovation.
  • → Check the LinkedIn profiles of current Executive Assistants or Team Leads to understand typical career paths.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you resolved a scheduling conflict among executives or team members.
2 How would you onboard a new executive assistant and ensure they meet your standards?
3 What metrics do you use to monitor team performance and ensure consistent best practices?
4 How do you prioritize tasks when managing your own executive's calendar while leading a team?
5 Can you share an example of a process improvement you implemented that reduced administrative overhead?
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⚠️ Common Mistakes to Avoid

  • Failing to demonstrate leadership experience: avoid vague claims like 'helped team'; use specific supervisory examples.
  • Overlooking the remote aspect: don't assume on-site management skills translate; emphasize virtual team coordination.
  • Neglecting the dual role: don't focus only on team lead duties; show you can still handle executive support tasks.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to AECOM!

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