Application Guide

How to Apply for Director of Subscription Services & Market Operations

at Perch Energy

🏢 About Perch Energy

Perch Energy is a mission-driven company dedicated to democratizing access to clean energy, focusing on affordability and equity. They are a leader in community solar, making a tangible impact on underserved communities by ensuring low-to-moderate income (LMI) households benefit from renewable energy. If you want to work where your efforts directly contribute to environmental justice and sustainable change, Perch is a compelling choice.

About This Role

As Director of Subscription Services & Market Operations, you will lead the team that manages the full lifecycle of community solar subscriptions—from utility partnerships and sizing to compliance and LMI allocation. Your work ensures that solar projects are fully subscribed and compliant across multiple states, directly impacting Perch's growth and mission. It's a high-impact leadership role at the intersection of operations, technology, and social equity.

💡 A Day in the Life

A typical day might start with a stand-up meeting with your team of managers to review fill rate progress and LMI allocation targets. You'll then dive into a cross-functional call with developers and utility partners to troubleshoot sizing issues or compliance challenges. Afternoons are spent analyzing performance data in Excel or Salesforce, identifying process improvements, and perhaps mentoring a direct report on optimizing bank management for a new market.

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Interview Prep

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🎯 Who Perch Energy Is Looking For

  • A seasoned community solar professional with 4+ years in subscription management, enrollments, billing, or underwriting, specifically in key markets like Oregon, Virginia, Illinois, Massachusetts, New York, or New Mexico.
  • A data-driven leader with advanced Excel skills and experience in cost- and usage-based sizing and bank optimization, capable of using AI to streamline operations.
  • A cross-functional collaborator who has worked with utilities, developers, and internal teams to meet LMI criteria and fill rate targets.
  • A strategic thinker who can inspire a team of managers and analysts, driving process improvements and KPIs without losing sight of the mission.

📝 Tips for Applying to Perch Energy

1

Quantify your impact: In your resume, highlight specific metrics like fill rates, LMI subscriber percentages, or cost savings from bank optimization.

2

Tailor your cover letter to Perch's mission: Explicitly connect your experience to making clean energy accessible and equitable, not just operational efficiency.

3

Show market expertise: Mention specific states you've worked in (e.g., Oregon, Virginia) and any familiarity with their regulatory nuances.

4

Emphasize AI/tech use: Since the job description mentions leveraging AI, provide concrete examples of how you've used technology to improve operations.

5

Prepare a portfolio: If possible, include a one-page summary of a successful subscription campaign you led, with key results and lessons learned.

✉️ What to Emphasize in Your Cover Letter

['Your leadership experience in managing teams that handle subscription sizing, bank management, and compliance across multiple states.', "Your commitment to Perch's mission of equity and accessibility, with examples of how you've prioritized LMI communities in past roles.", 'Your ability to drive process improvements using data and AI, tying them to measurable outcomes like fill rates and cost reductions.', 'Your specific market knowledge in key states (Oregon, Virginia, Illinois, Massachusetts, New York, New Mexico) and how it positions you to hit the ground running.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Review Perch Energy's website and blog to understand their current projects, LMI initiatives, and partner utilities.
  • → Read about the community solar policies in key states (Oregon, Virginia, Illinois, Massachusetts, New York, New Mexico) to understand regulatory nuances.
  • → Look into Perch's recent news or press releases for any new partnerships or product launches that might be relevant to the role.
  • → Check LinkedIn for the backgrounds of current team members (e.g., VP of Operations) to understand the culture and expectations.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you optimized subscription sizing or bank management to improve fill rates. What metrics did you use?
2 How have you ensured LMI criteria were met in a community solar portfolio? What challenges arose?
3 Walk us through your experience with utility partnerships and compliance in one of our key markets (e.g., Oregon or Virginia).
4 How have you used AI or process automation to streamline subscription operations? Give a specific example.
5 This role requires cross-functional collaboration. Tell me about a time you aligned developer needs with subscriber allocation targets.
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⚠️ Common Mistakes to Avoid

  • Don't focus solely on technical skills; Perch values mission alignment. Avoid a cover letter that only talks about efficiency without mentioning equity.
  • Don't provide generic leadership examples. Use specific community solar metrics (fill rates, LMI percentages) to demonstrate domain expertise.
  • Don't overlook the AI/tech aspect. Even if you haven't used AI extensively, mention any automation or data tools you've implemented.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Perch Energy!

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