Application Guide

How to Apply for Director of Customer Success and Growth

at Amperon

🏢 About Amperon

Amperon is at the forefront of AI-driven energy analytics, helping utilities and energy companies optimize grid operations and reduce emissions. If you're passionate about leveraging data to tackle climate challenges and modernize the energy sector, Amperon offers a mission-driven, fast-paced environment where your work directly impacts a smarter, more efficient grid.

About This Role

As Director of Customer Success and Growth, you'll own the entire customer lifecycle—from retention to expansion—while leading a team of CSMs and Analysts. This role is pivotal in bridging customer needs with product innovation, using AI tooling to scale success and drive measurable business outcomes in a high-growth SaaS company.

💡 A Day in the Life

A typical day might start with a stand-up with your CS team to review key account health metrics and pipeline. You'd then join a call with Sales to discuss a renewal at risk, using data from Snowflake to model churn probability. After lunch, you'd meet with Product to advocate for a feature requested by multiple customers, then spend time experimenting with an AI tool to automate customer onboarding.

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Interview Prep

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🎯 Who Amperon Is Looking For

  • A proven leader with 3+ years managing a Customer Success or Account Management team in B2B SaaS or Data-as-a-Service, with a track record of owning retention and churn metrics.
  • Commercially savvy, with strong instincts for identifying growth signals and partnering with Sales on renewals and expansion strategies.
  • Technically fluent in data tools like SQL, Python, and Snowflake, and comfortable using AI tools (e.g., Claude, ChatGPT) to modernize CS workflows.
  • Executive presence with cross-functional collaboration skills, able to influence Product, Engineering, and Data Science teams to act on customer feedback.

📝 Tips for Applying to Amperon

1

Highlight specific examples of how you've used data (SQL/Python) to reduce churn or drive expansion in a previous role—Amperon values analytical rigor.

2

Showcase your experience with AI tools: mention any projects where you leveraged LLMs or automation to improve customer success processes.

3

Tailor your resume to emphasize energy or data-intensive industries; even if you lack energy experience, stress your ability to learn complex domains quickly.

4

In your cover letter, directly address how you'd partner with Sales to spot growth signals and pipeline opportunities—Amperon's CS role is tightly integrated with revenue.

5

Prepare a brief portfolio or case study of a past CS transformation you led, including metrics on retention improvement and team development.

✉️ What to Emphasize in Your Cover Letter

['Emphasize your experience owning gross dollar retention and your strategies for reducing churn in a B2B SaaS context.', "Demonstrate your ability to act as the 'voice of the customer' and turn feedback into product improvements, with specific examples.", "Highlight your comfort with data and AI tools, and how you've used them to modernize CS operations or drive efficiency.", 'Show your executive presence and cross-functional leadership, especially in partnering with Sales and Product teams.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand Amperon's core product: how their AI models predict energy demand and grid load, and who their typical customers are (utilities, energy traders, etc.).
  • → Read recent blog posts or press releases about Amperon's partnerships or product launches to understand their growth trajectory.
  • → Familiarize yourself with the energy industry's key challenges (e.g., renewable integration, grid resilience) to show domain interest.
  • → Research their competitors (e.g., GridX, AutoGrid) to articulate what makes Amperon's AI-driven approach unique.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you structure a quarterly business review for an energy utility client to drive retention and uncover expansion opportunities?
2 Describe a time you used data (SQL/Python) to identify a churn risk and what actions you took. What was the outcome?
3 How would you partner with Sales to qualify expansion pipeline? Walk me through your process for spotting growth signals.
4 What AI tools have you used in CS? How would you implement AI-driven automation at Amperon to scale success?
5 How do you balance advocating for customer needs with product roadmap constraints? Give a specific example.
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⚠️ Common Mistakes to Avoid

  • Don't focus solely on customer satisfaction (CSAT) without tying it to business outcomes like retention and revenue—Amperon prioritizes commercial impact.
  • Avoid being vague about your technical skills; if you claim SQL or Python proficiency, be ready for a technical question or exercise.
  • Don't overlook the 'growth' aspect of the role—this is not just a retention role; emphasize your experience with expansion and upselling.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Amperon!

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