Director of Customer Success and Growth

• Lead, coach, and develop the Customer Success Managers and Analysts, owning the entire customer book and gross dollar retention (GDR).
• Partner with Sales on expansion by spotting growth signals, qualifying pipeline, and planning renewals.
• Be the voice of the customer inside Amperon, turning feedback into product improvements and modernizing the CS motion with AI tooling.

This role directly accelerates the energy transition by ensuring utilities and grid operators successfully use Amperon's AI forecasting to improve grid reliability, optimize asset economics, and decarbonize faster.

• 3+ years managing a Customer Success or Account Management team, owning retention or churn in B2B SaaS or Data-as-a-Service.
• Strong commercial instincts and ability to partner with Sales on renewals and expansion.
• Comfort with data tools (SQL, Python, Snowflake) and fluency using AI tools like Claude or ChatGPT.
• Executive presence and ability to work cross-functionally with Product, Engineering, and Data Science.

• Competitive salary plus stock option package.
• Medical, dental, and vision insurance; family planning benefits (Carrot); 401(k) (no match).
• Flexible PTO, annual company retreat, remote-first work environment.

Amperon is where energy data meets AI: the forecasting company of the energy transition. Power and utility companies rely on their data infrastructure and forecasting models to keep the grid reliable, run assets economically, and decarbonize faster.