Director, B2C Operations (Remote, US)

• Build and scale the B2C Operations function, including Help Center Ops, Customer Support Ops, and Marketing Ops.
• Stand up and scale the Customer Support Center and Help Center for 10M+ users, defining strategy, tooling, and KPIs.
• Own and scale Marketing Operations, including marketing tech stack, lifecycle orchestration, and data governance.
• Define and own scalable processes across the customer lifecycle, enabling high-quality execution at scale.

This role enables millions of households to save energy and money, contributing to the largest residential virtual power plant in North America and advancing cleaner energy for everyone.

• 10+ years experience in Product Operations, Marketing Operations, Customer Support Operations, or related roles in a B2C environment.
• 5+ years experience leading teams, including hiring, coaching, and building functions in a scaling organization.
• Proven track record of building and scaling marketing operations and/or customer support operations in a high-growth business.
• Expertise with marketing automation tools and CRM systems required; HubSpot required, Kustomer and Braze highly preferred.

Full-time position with competitive salary ($205k - $245k base), target annual bonus of 25% of base salary, and long-term incentive programs. Fully remote work environment with home office set-up allowance. Real work-life balance with no pre-set vacation limits, parental leave benefits, competitive health and wellness benefits, and 401(k) plan with employer contributions.

Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.