Digital Workspace Specialist

• Provide high-quality, face-to-face technical support to colleagues at the London office, resolving incidents and service requests for Windows/macOS devices, Microsoft 365, printers, network connectivity, and AV systems.
• Manage device provisioning and lifecycle activities (joiners, movers, leavers) including laptop builds, deployments, and secure equipment handling.
• Support meeting room technology and audio-visual systems, conduct pre-meeting checks, and troubleshoot live issues.
• Log, prioritize, and escalate tickets in the service management tool, maintaining accurate records and adhering to SLAs.

By ensuring seamless technology operations and excellent end-user support, this role enables Fastmarkets' colleagues to focus on delivering critical market intelligence and data services that drive informed decision-making in global commodity markets.

• Strong hands-on troubleshooting skills for Windows and macOS devices, Microsoft 365, and end-user hardware.
• Experience with meeting room technology and audio-visual conferencing solutions (e.g., Teams Meeting Rooms).
• Customer-focused approach with excellent communication skills for face-to-face support.
• Ability to manage device provisioning, stock management, and basic network troubleshooting.

Competitive salary and benefits package. On-site role at London Head Office Monday to Thursday. Opportunity to work with a global team supporting over 800 colleagues.

Fastmarkets is a leading global commodity price reporting agency and information provider, delivering critical data, analytics, and insights for metals, mining, agriculture, and forest products markets.