Customer Sucess Agent

• Develop and maintain an optimal customer experience in the Nordics alongside Operational Account Managers
• Manage daily operations including vehicle and shift planning to ensure seamless logistics performance
• Act as primary point of contact for customers and partners, handling inquiries and resolving deviations
• Analyze and optimize performance to achieve KPIs and SLAs

This role directly supports the transition to sustainable road freight by ensuring operational excellence for electric and autonomous transport solutions, helping clients meet their sustainability goals.

• Minimum Bachelor's degree in Business, Supply Chain, Logistics or related field
• Previous customer-facing experience in operations or logistics is a plus
• Strong collaborator, communicator, and organizational skills
• Fluent in Swedish and English

Full-time position based in Stockholm or Gothenburg. Part of a diverse, high-performing team passionate about sustainability and innovation.

Einride is a leader in digital, electric, and autonomous freight transport, enabling businesses worldwide to accelerate towards sustainability goals through freight capacity as a service.