Customer Success Representative

• Provide essential support to regional sales teams, including regular updates, feedback gathering, and process improvements.
• Deliver technical assistance for the N-OVATOR program, interpret reports, and address inquiries from channel partners and customers.
• Manage shipment scheduling, resolve shipping issues, and provide CRM system support and training.

This role helps farmers adopt sustainable nitrogen solutions, reducing reliance on synthetic fertilizers and contributing to a more environmentally friendly agricultural system.

• Minimum of 2 years of work experience in a customer-facing role.
• Baseline knowledge of agriculture, crops, seed, bioscience, or biochemistry preferred.
• Exceptional communication skills and customer focus.
• AA or AS degree or relative experience required; BS or BA preferred.

Competitive package including stock options, health/dental/vision insurance with employer-paid premiums, life and disability policies, 401(k) with 3% match, commuter benefits, annual training & development support, flexible vacation policy, and a generous holiday schedule. Hiring compensation range: $27 per hour (USD).

Pivot Bio is pioneering game-changing advances in fertilizer technology using naturally-occurring microbes and modern gene editing to provide nitrogen to crops, helping farmers improve yield while reducing environmental impact.