Application Guide

How to Apply for Customer Success Manager

at Old Friends Club

🏢 About Old Friends Club

Old Friends Club Network (OFCN) is a mission-driven organization that supports a network of social day programs (Clubs) for people living with dementia and their family caregivers. What makes OFCN unique is its focus on empowering local Clubs through a franchise-like support model, combining dementia care expertise with operational guidance. Working here means directly improving the quality of life for families affected by dementia while helping small programs thrive.

About This Role

As the Affiliate Success Manager, you will be the primary relationship owner for a portfolio of Clubs, ensuring they run strong programs, stay engaged with OFCN resources, and grow their impact. You'll onboard new Affiliates, conduct regular check-ins, analyze program health metrics, and share best practices across the network. This role is impactful because you directly enable Clubs to deliver high-quality care and support to caregivers, ultimately expanding access to vital dementia services.

💡 A Day in the Life

A typical day might include a morning check-in call with an Affiliate to discuss attendance trends and staffing, followed by analyzing program metrics and updating support plans for at-risk Clubs. In the afternoon, you might host a virtual best-practice sharing session for Affiliates and coordinate with internal teams to curate resources for member families. Occasionally, you'll travel for site visits to observe programs in action and build deeper relationships.

🚀 Application Tools

Generate Cover Letter

AI-powered, tailored for Old Friends Club

Interview Prep

Practice questions for this role

🎯 Who Old Friends Club Is Looking For

  • 3+ years in customer success, account management, or nonprofit program support, ideally in healthcare, aging, or dementia care.
  • Demonstrated passion for dementia care and caregiver support, with a deep understanding of the challenges faced by families.
  • Strong relationship-building skills and the ability to communicate effectively with diverse stakeholders, from Club directors to family caregivers.
  • Experience with data tracking and reporting, using metrics to drive decisions and support Affiliates at risk.
  • Self-motivated and organized, able to manage multiple Affiliates remotely while traveling occasionally for site visits.

📝 Tips for Applying to Old Friends Club

1

Highlight any direct experience with dementia care or caregiver support in your resume and cover letter—this is a strong plus and will set you apart.

2

Emphasize your ability to build and maintain relationships remotely, as this role is remote but involves regular virtual and in-person check-ins.

3

Showcase your analytical skills by providing examples of how you've used metrics to monitor program health and identify at-risk accounts.

4

Demonstrate your understanding of the nonprofit or franchise model by referencing how you've supported affiliates or chapters in previous roles.

5

Tailor your application to show you've researched OFCN's specific model of social day programs, and explain why you're excited to support their network.

✉️ What to Emphasize in Your Cover Letter

['Your passion for dementia care and caregiver support, with personal or professional anecdotes that illustrate your commitment.', "Your experience in customer success or account management, particularly in healthcare or nonprofit settings, and how you've helped programs grow or improve.", "Your ability to analyze data and use it to drive support strategies, with examples of metrics you've tracked and outcomes you've achieved.", "Your communication and relationship-building skills, emphasizing how you've worked with diverse stakeholders and facilitated best-practice sharing."]

Generate Cover Letter →

🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Learn about Old Friends Club Network's specific model: how Clubs operate, what services they provide, and how OFCN supports them.
  • → Research the Puget Sound area's aging and dementia care landscape, including local resources and challenges.
  • → Understand the difference between social day programs and other dementia care models (e.g., memory care facilities) to speak knowledgeably.
  • → Look into OFCN's leadership and any recent news or initiatives to align your application with their current priorities.
Visit Old Friends Club's Website →

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you onboard a new Affiliate and guide them through startup, licensing, and program launch?
2 Describe a time you identified an at-risk client or program and developed a support plan. What was the outcome?
3 How do you approach sharing best practices across a network of independent programs?
4 What metrics would you track to monitor program health, and how would you report trends to leadership?
5 Can you discuss your experience with dementia care or caregiver support and how it informs your approach to this role?
Practice Interview Questions →

⚠️ Common Mistakes to Avoid

  • Being generic about your interest in nonprofit work without connecting it to dementia care or caregiver support specifically.
  • Focusing only on customer success skills without demonstrating an understanding of the unique challenges of social day programs.
  • Neglecting to mention remote work experience or flexibility, as this role requires managing relationships without daily in-person contact.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Old Friends Club!

← Back to Job Listing Apply Now →