Customer Success Manager

• Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalized start.
• Drive feature adoption and user activation across your portfolio, accountable for users actually using the product.
• Own product and methodology queries, run regular check-ins and training sessions, monitor account health, and feed customer insight back into the business.

By ensuring energy investors, developers, and operators get maximum value from Modo Energy's data platform, this role accelerates the energy transition—the biggest infrastructure buildout in human history.

• 2–4 years in a customer success or account management role within a B2B SaaS environment.
• Demonstrated ability to drive product adoption and manage a portfolio of accounts.
• Strong product instinct and proactive approach to account health.
• Nice to have: experience in energy, infrastructure, or data-driven research products; familiarity with CS tools like HubSpot, Intercom, or Gainsight.

Top-of-market compensation, equity for every employee, hybrid work (Tuesday-Thursday in office, Monday/Friday flexible), and the space to take your career wherever you want it to go.

Modo Energy is the data platform at the centre of the energy transition, building benchmarking, forecasting, and valuation tools for the world's most serious energy investors, developers, and operators. Founded in 2019, they are 75+ people across London, New York, Sydney, and Madrid, with a $30M Series B.