Customer Success Manager EU (m/f/x)

• Provide expert guidance on lifecycle assessment (LCA) to help customers meet sustainability goals, and offer domain support on risk management, compliance, and cost optimization.
• Drive customer renewals, identify upselling/cross-selling opportunities, and collaborate on project plans to ensure customer success and growth.
• Work closely with the implementation team to ensure smooth onboarding, provide customer feedback, and develop best practices for service delivery.
• Create and maintain success sheets, project documentation, monitor customer progress, and prepare reports for customers and internal stakeholders.

This role helps manufacturing companies make safer, more sustainable products by guiding them on lifecycle assessment and sustainability practices, directly contributing to reducing environmental harm and promoting responsible production.

• Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or related field.
• 5+ years of experience in sustainability consulting with strong focus on lifecycle assessment (LCA).
• Proven experience in customer success or account management with large enterprise manufacturing clients.
• Solid understanding of risk management, compliance, and cost optimization in sustainability context; strong project management and communication skills.

• Competitive salary and performance-based bonuses.
• Comprehensive benefits including health, dental, and retirement plans.
• 30 days paid time off per year.
• 100% remote working option, state-of-the-art equipment, and opportunities for professional growth.

Makersite is an award-winning data software company that empowers manufacturing teams to manage product sustainability, cost, and compliance simultaneously using AI-driven digital twin technology, aiming to help corporations create safer, more sustainable products.