Customer Service Executive (German Speaking)

• Handle member queries across multiple channels including email, phone, and social media.
• Develop expert product knowledge of the bicycle range to offer tailored advice and recommendations.
• Act as the voice of the customer by gathering feedback and sharing insights with the team.
• Resolve issues on first contact whenever possible with a solution-focused approach.

By providing exceptional customer service, you help families access sustainable bike subscriptions, reducing waste and promoting cycling as an eco-friendly mode of transport.

• Fluency in both English and German with strong written and verbal communication skills.
• At least 1 year of experience in a similar customer service role.
• Previous experience with CRM tools, preferably Salesforce.
• Strong problem-solving skills, empathy, and a commitment to exceeding customer expectations.

• Remote first – work from anywhere in the UK with monthly in-person team meetings in London.
• Flexible hours – 37.5 hours per week, Saturday availability required.
• 25 days annual leave plus bank holidays.
• Private medical insurance.
• Salary sacrifice pension scheme.
• Enhanced maternity and paternity leave.
• £30 on Bike Club subscriptions.
• Work for a B Corp Certified company contributing to environmental and social good.

Bike Club is a pioneering children's bike subscription service and the largest in the children's bike sector globally, with over 80,000 bikes. It is a purpose-driven B Corp committed to sustainability and ethical practices.