Application Guide

How to Apply for Customer Service Coordinator Österreich (f/m/d)

at Freudenberg

🏢 About Freudenberg

Freudenberg is a global technology group with a strong focus on sustainability, particularly in the e-mobility sector. Their commitment to developing tailor-made emission-neutral energy systems for heavy-duty applications makes them a pioneer in green technology. Working here offers the chance to contribute to meaningful environmental impact while being part of a renowned, innovation-driven company.

About This Role

As a Customer Service Coordinator for Austria, you will be the key link between customers, sales, logistics, and production, ensuring seamless order processing and high service levels. Your work directly impacts customer satisfaction and on-time delivery, which are critical for Freudenberg's reputation in the competitive e-mobility market.

💡 A Day in the Life

Your day starts with checking emails and SAP for new orders or customer inquiries. You then coordinate the daily shipment schedule with the warehouse, process orders and invoices, and handle any claims or complaints. After lunch, you update customer data, support sales with campaign materials, and ensure all documentation is accurate before end of day.

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🎯 Who Freudenberg Is Looking For

  • You have 2+ years of experience in customer service coordination, ideally in a technical or industrial environment.
  • You are proficient in both German and English, with excellent written and verbal communication skills.
  • You have hands-on SAP experience, particularly in order entry, invoicing, and inventory management.
  • You are detail-oriented, accurate, and able to manage multiple tasks in a fast-paced remote setting.

📝 Tips for Applying to Freudenberg

1

Tailor your CV to highlight SAP proficiency and specific examples of order management, claims handling, and logistics coordination.

2

In your cover letter, mention your experience with remote work and how you stay organized and communicative without direct supervision.

3

Research Freudenberg's e-mobility projects and mention how your role supports their sustainability goals.

4

Include measurable achievements, such as 'reduced order processing time by 20%' or 'maintained 98% on-time delivery rate'.

5

Proofread carefully for language accuracy in both German and English, as bilingual proficiency is a key requirement.

✉️ What to Emphasize in Your Cover Letter

['Emphasize your SAP expertise with concrete examples of daily tasks like order entry, invoicing, and returns processing.', 'Highlight your ability to coordinate with warehouse and transport teams to ensure smooth logistics and on-time deliveries.', 'Showcase your customer-centric approach and experience handling complaints efficiently.', "Mention your interest in sustainable technologies and how you align with Freudenberg's mission in e-mobility."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Freudenberg's e-mobility division and their product range for heavy-duty vehicles.
  • → Read about their sustainability initiatives and how they aim to achieve emission-neutral energy systems.
  • → Look into their company culture and values, especially regarding remote work and employee support.
  • → Check recent news or press releases about Freudenberg's partnerships or innovations in the e-mobility space.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your experience with SAP for order management and inventory control.
2 How do you prioritize tasks when handling multiple customer orders and complaints simultaneously?
3 Give an example of a time you resolved a complex customer complaint involving logistics or billing.
4 How do you ensure accuracy in data entry and documentation, especially when working remotely?
5 What do you know about Freudenberg's e-mobility solutions, and why are you interested in this sector?
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⚠️ Common Mistakes to Avoid

  • Don't overlook the bilingual requirement; ensure your application materials are flawless in both German and English.
  • Avoid generic statements about customer service; be specific about your experience with SAP and logistics coordination.
  • Don't ignore the remote nature of the role; demonstrate your self-discipline and communication skills for remote work.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Freudenberg!

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