​​​​​​​Customer Experience Specialist

• Advocate for homeowners as the dedicated point of contact, providing proactive updates throughout the electrification process.
• Master home electrification technology and translate complex solar/energy concepts into simple, relatable wins for customers.
• Manage inbound and outbound customer communications via phone, email, and messaging with a helpful spirit.
• Work cross-functionally with field and operations teams to resolve roadblocks and exceed expectations.

This role directly supports homeowners in transitioning to clean energy, making the process stress-free and rewarding, thereby accelerating the adoption of sustainable home electrification.

• Prior experience in customer success, hospitality, or solar operations is a major plus.
• Strong interpersonal skills and ability to juggle multiple priorities.
• CRM experience required.
• Comfortable navigating CRMs and eager to use AI tools.

Compensation: $23-$25 per hour. Full-time and part-time (25 hours) available. Bonus potential of $10,000-$20,000+ additional earnings. In-office role at Stamford, CT headquarters with a collaborative team culture.

Venture Home simplifies home electrification, moving beyond solar panels to help homeowners fully electrify their lives with smart energy management and sustainable power, aiming for a transparent and efficient process.