Customer Engineer Nordics

• Provide technical support, account coordination, problem analysis, and installation support to Hitachi Vantara customers in the Nordics.
• Work closely with partners in the Nordics, ensuring they have remote support before and during on-site visits.
• Collaborate with sales and presales teams to ensure optimal solutions and service for all customers.

By ensuring reliable data infrastructure and technical support, this role helps customers across industries achieve their digital goals, contributing to business and societal benefits.

• Significant experience in support or field/delivery teams for a major IT vendor, with troubleshooting skills related to SAN/storage and associated infrastructure.
• Knowledge of major storage vendor support structures, online support tools, knowledge databases, and escalation procedures.
• Knowledge of major operating systems such as Linux, VMware, Windows is valuable.
• Customer-focused, structured, service-minded, with strong communication skills in English and a valid driver's license (B).

Industry-leading benefits packages including flexible working, generous pension, and private healthcare. A creative and inclusive culture with active Employee Resource Group communities.

Hitachi Vantara is part of the Global Hitachi family, providing resilient, high-performance data infrastructure that empowers businesses to automate, optimize, and innovate, achieving outcomes that benefit both business and society.