Client Success Manager

• Manage end-to-end client relationships from onboarding to operations, ensuring satisfaction and retention.
• Serve as a trusted advisor, driving adoption, expansion, and advocacy across a portfolio of clients.
• Collaborate cross-functionally with Sales, Product, and Technology teams to deliver value and meet client needs.

By ensuring SAP-centric organizations successfully adopt and optimize cloud solutions, this role drives operational efficiency and growth, enabling clients to focus on their core missions.

• Demonstrable experience in a client-facing role (Sales, Service, or Consultancy) in a large-scale IT services environment.
• Strong technical aptitude with experience in Public Cloud, M365, VMWare, and MSP offerings.
• Excellent interpersonal and communication skills, with ability to engage stakeholders up to C-suite level.
• Certification and working knowledge of ITIL practices (Foundations or equivalent).

Remote work with occasional travel. Compensation not specified. Inclusive culture with global team.

Protera Technologies is a global IT services company that pioneers cloud solutions for SAP-centric organizations, focusing on Microsoft Azure and AWS to drive growth and efficiency.