Application Guide

How to Apply for Client Service Leader (CSL)

at AECOM

🏢 About AECOM

AECOM is a global leader in infrastructure and environmental solutions, known for delivering sustainable legacies that address complex challenges. Working here means joining a team that shapes communities through innovative water, transportation, and energy projects, with a strong emphasis on technical excellence and client partnerships.

About This Role

As a Client Service Leader for municipal water utilities in Greater Boston, you will own the client relationship and capture management lifecycle—from strategic planning to contract negotiation. This role is impactful because you'll directly drive growth in a critical sector, shaping projects that ensure clean water and resilient infrastructure for communities.

💡 A Day in the Life

A typical day might start with a call with a utility director to discuss upcoming project needs, followed by internal team meetings to refine a capture strategy for a $5M treatment plant upgrade. Afternoon could involve reviewing a proposal outline with technical leads and networking at a local water industry event, ending with pipeline forecasting updates.

🚀 Application Tools

Generate Cover Letter

AI-powered, tailored for AECOM

Interview Prep

Practice questions for this role

🎯 Who AECOM Is Looking For

  • A seasoned professional with 10+ years in client service leadership within the water/wastewater sector, specifically with municipal utilities in the Northeast.
  • A proven seller-doer who has consistently grown accounts and managed complex captures, including shaping scope and building pursuit teams.
  • Technically credible in urban water conveyance and treatment systems, able to partner with engineers to deliver excellence.
  • An executive-level communicator with poise to build trust with utility directors and city officials, and a collaborative spirit to lead cross-functional teams.

📝 Tips for Applying to AECOM

1

Tailor your resume to highlight specific municipal water utility clients you've served in Greater Boston or similar markets, with quantified growth results (e.g., 'Grew account from $2M to $8M over 3 years').

2

In your cover letter, explicitly mention your experience with capture management for water/wastewater projects, including how you've navigated public procurement processes.

3

Showcase your seller-doer mindset by including examples of both business development wins and technical project involvement, such as leading design-build pursuits.

4

Research AECOM's recent water projects in Boston (e.g., MWRA, Boston Water and Sewer Commission) and reference them to demonstrate genuine interest and market knowledge.

5

Prepare a concise '30-second pitch' that connects your background to AECOM's mission of building sustainable legacies, emphasizing your passion for municipal water infrastructure.

✉️ What to Emphasize in Your Cover Letter

['Emphasize your success in leading strategic account planning and capture management for municipal water utilities, with specific examples of pipeline growth and hit rate improvement.', 'Highlight your technical credibility in urban conveyance and treatment, showing you can speak the language of engineers and utility clients.', 'Demonstrate your ability to build and lead pursuit teams, including cross-functional collaboration with technical leaders.', "Express enthusiasm for AECOM's commitment to sustainability and innovation in water infrastructure, linking your personal values to the company's mission."]

Generate Cover Letter →

🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Review AECOM's recent press releases and case studies on water projects in New England, especially those involving the MWRA or Boston Water and Sewer Commission.
  • → Understand AECOM's 'Sustainable Legacies' strategy and how it applies to water infrastructure, including their approach to climate resilience and digital solutions.
  • → Familiarize yourself with the competitive landscape for municipal water consulting in Greater Boston, including key players like CDM Smith, Jacobs, and Stantec.
  • → Check AECOM's corporate website for their values, diversity and inclusion initiatives, and any recent awards or recognitions in the water sector.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you turned around a struggling client relationship in the municipal water sector. What steps did you take and what was the outcome?
2 How do you approach capture management for a major water treatment project? Walk us through your process from pre-positioning to negotiation.
3 Tell us about a technical challenge in urban conveyance you helped solve. How did you partner with engineers to deliver a solution?
4 How do you balance short-term revenue targets with long-term account growth? Give an example of a trade-off you made.
5 What is your experience with public sector procurement in Massachusetts? How do you navigate RFPs and influence scope development?
Practice Interview Questions →

⚠️ Common Mistakes to Avoid

  • Avoid being too generic about your client service experience; be specific to municipal water utilities and the Greater Boston market.
  • Don't underestimate the importance of technical credibility—ensure you demonstrate understanding of water conveyance and treatment systems, even if your background is more business-focused.
  • Avoid a passive approach; this role demands a proactive seller-doer mindset, so don't just list responsibilities—highlight your drive and results.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to AECOM!

← Back to Job Listing Apply Now →