Client Experience Support Associate - Cycle Hire

• Utilize and manage HubSpot to resolve tickets from Scale to Win clients, ensuring fast and high-quality support.
• Develop and improve client response channels, training materials, and enablement resources to empower users.
• Train new clients and support existing clients via Zoom during onboarding, including one-on-one and group sessions.
• Support Client Success Managers with day-to-day activities such as phone registrations and client communication.

This role directly supports progressive campaigns and organizations by ensuring they receive fast, high-quality technical support, enabling them to effectively engage voters and drive political change.

• Strong commitment to progressive values and desire to help the left win.
• Knowledge and experience with texting and dialing tools and/or telephony industry; 1-2 cycles of experience as an organizer preferred.
• Familiarity with Slack, Google Drive, email ticketing, and CRM software.
• Strong problem-solving, critical-thinking skills, and high bias towards follow-through; comfort in fast-paced startup environments.

Compensation: $70,000 annualized base salary (non-negotiable). Benefits: Ten paid company holidays, two floating holidays, 5 vacation days per month of employment, six paid sick days. Remote work with flexible conditions and company-provided computer.

Scale to Win is a fully-remote, progressive political tech company founded in 2020 by organizing leaders from major presidential campaigns, offering texting and dialing tools to over 3,000 Democratic and progressive campaigns and organizations.