Application Guide

How to Apply for Bilingual CX Specialist (English & Spanish)

at Too Good To Go

🏢 About Too Good To Go

Too Good To Go is a social impact company on a mission to reduce food waste and fight climate change through its innovative app that connects users with surplus food from local businesses. Working here means joining a passionate, planet-friendly team where your work directly contributes to a more sustainable future.

About This Role

As a Bilingual CX Specialist, you'll be the friendly voice and helpful hand for Too Good To Go users across the US, resolving their questions and concerns via email and chat. This role is crucial for maintaining user trust and loyalty, ensuring that every interaction reflects the brand's commitment to sustainability and community.

💡 A Day in the Life

Start your day by logging into the CX platform and reviewing any urgent messages or escalations from overnight. You'll then respond to a mix of emails and chats from users across the US, resolving issues like order problems or questions about how the app works. Throughout the day, you'll collaborate with teammates via Slack, update customer records in the CRM, and take short breaks to maintain high-quality service. Your shift ends with a summary of your interactions and any feedback for the wider team.

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Interview Prep

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🎯 Who Too Good To Go Is Looking For

  • A bilingual communicator (English & Spanish) who can switch seamlessly between languages with full written and verbal proficiency.
  • Someone with prior customer service experience who is comfortable handling inquiries, complaints, and escalations with empathy and professionalism.
  • A detail-oriented team player who thrives in a fast-paced environment and is comfortable working with targets and KPIs.
  • Flexible and reliable, able to commit to 10-20 hours per week with the potential to increase hours as needed.

📝 Tips for Applying to Too Good To Go

1

Highlight your bilingual proficiency explicitly in your resume and cover letter, and consider providing examples of how you've used both languages in a professional setting.

2

Showcase any experience with CRM tools like Zendesk, Salesforce, or Hubspot, even if it's from a volunteer or project context, as it's a nice-to-have.

3

Tailor your application to emphasize your alignment with Too Good To Go's mission of reducing food waste and your passion for sustainability.

4

Since it's a remote part-time role, demonstrate your ability to work independently and manage your time effectively, perhaps by mentioning your home office setup or past remote work experience.

5

Proofread your application to ensure it's error-free, and consider having a native speaker of both English and Spanish review it to ensure cultural nuances are correct.

✉️ What to Emphasize in Your Cover Letter

["Your genuine interest in sustainability and why Too Good To Go's mission resonates with you personally.", 'Your bilingual skills and how they enable you to provide excellent service to a diverse user base.', "Your customer service experience, with specific examples of how you've resolved issues and exceeded expectations.", 'Your flexibility and availability to meet the part-time hours, and your eagerness to contribute to a growing team.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand Too Good To Go's business model and how the app works, including the 'Magic Bags' concept.
  • → Learn about the company's impact metrics, such as the number of meals saved and the countries they operate in.
  • → Read recent news about the company, such as partnerships, funding, or expansion plans.
  • → Familiarize yourself with the common issues users might face (e.g., order cancellations, refunds, store availability) to show you've thought about the role.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you handle a frustrated customer who received an expired product from a partner store?
2 Describe a time you had to juggle multiple customer inquiries simultaneously. How did you prioritize and manage your time?
3 Why do you want to work for Too Good To Go specifically, and how do you align with our mission?
4 How do you stay motivated and productive when working remotely?
5 Can you give an example of how you've used a CRM system to track and resolve customer issues?
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⚠️ Common Mistakes to Avoid

  • Submitting a generic cover letter that doesn't mention Too Good To Go or the specific role.
  • Overlooking the part-time and remote aspects – make sure you clearly state your availability and that you have a reliable internet connection and workspace.
  • Failing to demonstrate your Spanish proficiency – don't just say you're bilingual; provide evidence or be prepared to showcase it in the interview.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Too Good To Go!

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