Bilingual CX Specialist (English & Spanish)

• Serve as the main point of contact for Too Good To Go users, providing outstanding customer service via email and chat.
• Handle priority situations with high care and collaborate with the wider CX team to resolve user issues.
• Act as a brand ambassador in all communications, understanding and communicating user needs to internal teams.
• Utilize knowledge base and CX communication channels to ensure accurate responses.

This role directly supports Too Good To Go's mission to fight food waste by ensuring users have a positive experience, encouraging continued use of the app that rescues surplus food, thereby reducing greenhouse gas emissions from food waste.

• Some experience in a customer service-related role.
• Full written and verbal proficiency in Spanish and English.
• Ability to commit to 10-20 hours per week with flexibility to increase hours.
• First-class communicator, team player, detail-oriented, and comfortable with targets and KPIs.
• Experience with CRMs like Zendesk, Salesforce, Hubspot, or SAP is a nice-to-have.

• Paid time off (vacation and sick time).
• 100% remote and flexible scheduling (mornings or afternoons).
• All equipment (Mac) and training provided.
• Monthly home office stipend.
• Hourly range: $16/hour.

Too Good To Go is a certified B Corporation with a mission to inspire and empower everyone to fight food waste together. Through their marketplace app, they connect businesses with surplus food to consumers at a reduced price, and have saved over 500 million meals across 20 countries.